Healthcare Customer Advisor - Night Shift, Inbound Support

Surgo PTY Ltd; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading BPO company in Cape Town is seeking Healthcare Customer Advisors to handle inbound inquiries. Candidates must have at least one year of UK or USA call center experience and a clear credit and criminal record. Key skills include effective communication and problem-solving. The role offers a salary of R7900 plus a night shift allowance and benefits like medical aid contributions and free transport within a 35km radius.

Benefits

Night shift allowance of R1000

Medical Aid contribution R764

Free Transport to Home within 35km radius

Qualifications

• Must have a clear credit record.
• Must have a clear criminal record.
• Must have 1 year unbroken call centre experience in UK or USA market.
• 1 year of healthcare industry experience is an advantage.
• Clear written and verbal communication with CEF Level B2.

Responsibilities

• Address incoming telephone, digital, or written inquiries.
• Assist customers with complex benefit questions and resolving issues.

Skills

Effective communication

Empathy

Motivational skills

Attention to detail

Problem-solving skills

Education

National Senior Certificate (Matric Certificate)

Job description

A leading BPO company in Cape Town is seeking Healthcare Customer Advisors to handle inbound inquiries. Candidates must have at least one year of UK or USA call center experience and a clear credit and criminal record. Key skills include effective communication and problem-solving. The role offers a salary of R7900 plus a night shift allowance and benefits like medical aid contributions and free transport within a 35km radius.