Healthcare Concierge

Execo; Wes-Kaap; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global healthcare company in Cape Town is seeking a Healthcare Concierge to manage patient inquiries with clarity and empathy. This role involves educating patients on surgical options, maintaining trust, and managing the patient journey. The ideal candidate will have over 3 years of experience in client services or medical administration, with excellent communication skills. This position allows for impactful patient interaction in a remote setting.

Qualifications

• 3+ years of experience in a high-touch role.
• Ability to discuss sensitive health topics with professionalism.
• Flawless written and verbal English communication skills.

Responsibilities

• Manage all inbound inquiries from prospective patients.
• Educate potential patients on surgical techniques and recovery expectations.
• Maintain accurate records of all patient interactions.

Skills

Consultative sales

Patient coordination

High-end client services

Medical administration

Empathy

Communication

Tools

Zoho CRM

Job description

Do you have a rare ability to combine world-class service with genuine, human empathy? What if your next role wasn't about "closing" but about providing "clarity"?

This is not a traditional sales job. This is a high-impact, high-trust role where you will be the first and most important point of contact for individuals considering a life-changing medical procedure. We are looking for an innovative and compassionate professional in Cape Town to become "bilingual"—fluent in high-touch, empathetic client relations and in the complex medical protocols that define our world-class standard of care. This is your chance to have a profound impact, accelerating your career by joining a global team from your home in Cape Town.

Summary of Role

As our Healthcare Concierge, you are the voice of trust and expertise for our brand. Based in Cape Town, you will be responsible for managing all inbound inquiries from prospective patients (via phone, email, and web).

Your mission is to provide an unparalleled, consultative experience. You will build immediate rapport, serve as a subject matter expert on our surgical solutions, and compassionately guide individuals from their very first question to a scheduled, high-value consultation with our surgical team.

Your Impact & What You'll Do

• Empower with Clarity: You will become a subject matter expert, mastering our complex medical protocols so you can educate potential patients on everything from our unique surgical techniques to recovery expectations, realistic outcomes, and cost.
• Guide the Patient Journey: You will build authentic trust and maintain a compassionate, professional relationship, managing the complete pipeline from initial inquiry to a fully-prepared surgical consultation.
• Be the Voice of Trust: You will be the first, prompt, and professional response for all inbound leads, serving as the reassuring and knowledgeable guide they need during a sensitive time.
• Drive Operational Excellence: You will maintain meticulous, accurate records of all patient interactions and eligibility details in our CRM, ensuring a seamless and professional handover to the clinical team.

Why You'll Thrive at Execo

• You're Based in Cape Town: This role is specifically for a professional based in the Cape Town, South Africa, metropolitan area.
• You're a Seasoned Guide: You have 3+ years of proven experience in a high-touch role like consultative sales, patient coordination, high-end client services, or medical administration (especially in medical, aesthetics, or wellness).
• You're Naturally Empathetic & Discrete: You have a rare, demonstrated ability to discuss highly sensitive and personal health topics with maturity, compassion, and absolute professionalism.
• You're a Superior Communicator: You are an active, patient listener with flawless written and verbal English communication skills. You articulate complex ideas with simplicity and warmth.
• You Master the Details: You have the proven ability to learn, retain, and accurately convey complex medical and procedural information, setting realistic expectations every time.
• You're a High-Performing, Remote Professional: You are self-motivated, responsible, and tech-savvy (CRM proficient). You thrive in a remote setting and are comfortable managing a significant pipeline of communications.
• Bonus Points: You have a background in nursing, medical assistance, or health coaching, experience with Zoho CRM, or experience working remotely for a US or international company.