Healthcare Compliance Coordinator (Aba Therapy) - Est Hours (Remote)

Ista Solutions; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global BPO is seeking a diligent Compliance Coordinator in Durban to ensure timely submission of session notes by RBTs. This entry-level role involves monitoring reports, following up with staff, and maintaining accurate documentation. The ideal candidate should have excellent communication and organizational skills, and familiarity with ABA practices is advantageous. This full-time position offers an opportunity to make a positive impact in a supportive work environment.

Qualifications

• Prior experience in the US healthcare sector is preferred.
• Familiarity with Applied Behavior Analysis (ABA) practices is advantageous.
• Strong verbal and written communication skills are essential.

Responsibilities

• Monitor and pull reports from the Rethink platform.
• Contact RBTs to assist in completing session notes.
• Maintain accurate records of follow-up communications.
• Approach interactions with RBTs in a friendly manner.

Skills

Communication Skills

Organizational Skills

Problem-Solving

Interpersonal Skills

Tools

Rethink platform

Electronic health record systems

Job description

Overview

STA Personnel Solutions South Africa — a global BPO partnering with a USA-based client offering ABA Therapy — is seeking a diligent Compliance Coordinator to ensure timely submission and verification of session notes by RBTs.

This role involves daily follow‑ups with field staff regarding unsubmitted or unverified session notes from the previous day, using the Rethink platform.

The ideal candidate must possess excellent communication skills, a proactive approach to accountability, and the ability to manage a high volume of interactions in a way that remains approachable and respectful.

Responsibilities

• Daily Monitoring: Pull reports from the Rethink platform to identify unsubmitted or unverified session notes from the previous day.
• Staff Follow‑Up: Contact RBTs via email, phone, or text to remind and assist them in completing their session notes.
• Utilize existing email templates for consistency.
• Issue Resolution: Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary.
• Documentation: Maintain accurate records of follow‑up communications and outcomes.
• Relationship Management: Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort.

Requirements

• Experience: Prior experience in the US healthcare sector is preferred.
• Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous.
• Technical Skills: Proficiency in using electronic health record systems; experience with the Rethink platform is a plus.
• Communication Skills: Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically.
• Organizational Skills: Ability to manage a large volume of follow‑ups daily, ensuring no RBT is overlooked.
• Problem‑Solving: Capable of identifying issues hindering session note submission and collaborating with team members to find solutions.
• Interpersonal Skills: Approachable and friendly demeanor to encourage positive relationships with field staff.

Preferred Skills

• Understanding of ABA terminology and the importance of session notes in client progress tracking.
• Experience in a compliance or quality assurance role within a healthcare setting.
• Ability to adapt communication styles to suit different personalities and situations.

If you are not contacted within 14 working days, please consider your application unsuccessful.

Job Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Health Care Provider
• Industries: IT Services and IT Consulting