Healthcare Compliance Coordinator (Aba Therapy) - Est Hours (Remote)

Ista Solutions; Durban; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global BPO partner is looking for a Compliance Coordinator in Durban, South Africa. Your role will involve ensuring timely submission and verification of session notes by field staff. The ideal candidate will have experience in the US healthcare sector and excellent communication skills. You will manage follow-ups, resolve technical issues, and maintain accurate records. This full-time position requires a proactive and approachable person who can handle a high volume of interactions.

Qualifications

• Prior experience in the US healthcare sector is preferred.
• Familiarity with ABA practices and the role of RBTs is highly advantageous.
• Strong verbal and written communication skills with ability to convey reminders clearly.
• Ability to manage a large volume of follow-ups daily.

Responsibilities

• Pull reports from the Rethink platform to identify unverified session notes.
• Contact RBTs to remind and assist them in completing their session notes.
• Maintain accurate records of follow-up communications.
• Encourage compliance with a friendly approach.

Skills

Communication Skills

Organizational Skills

Problem-Solving

Interpersonal Skills

Tools

Rethink platform

Electronic health record systems

Job description

Overview

STA Personnel Solutions South Africa — a global BPO partnering with a USA-based client offering ABA Therapy — is seeking a diligent Compliance Coordinator to ensure timely submission and verification of session notes by RBTs.

This role involves daily follow-ups with field staff regarding unsubmitted or unverified session notes from the previous day, using the Rethink platform.

The ideal candidate must possess excellent communication skills, a proactive approach to accountability, and the ability to manage a high volume of interactions in a way that remains approachable and respectful.

Responsibilities

• Daily Monitoring: Pull reports from the Rethink platform to identify unsubmitted or unverified session notes from the previous day.
• Staff Follow-Up: Contact RBTs via email, phone, or text to remind and assist them in completing their session notes.
• Utilize existing email templates for consistency.
• Issue Resolution: Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary.
• Documentation: Maintain accurate records of follow-up communications and outcomes.
• Relationship Management: Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort.

Requirements

• Experience: Prior experience in the US healthcare sector is preferred.
• Familiarity with ABA practices and the role of RBTs is highly advantageous.
• Technical Skills: Proficiency in using electronic health record systems; experience with the Rethink platform is a plus.
• Communication Skills: Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically.
• Organizational Skills: Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked.
• Problem-Solving: Capable of identifying issues hindering session note submission and collaborating with team members to find solutions.
• Interpersonal Skills: Approachable and friendly demeanor to encourage positive relationships with field staff.

Preferred Skills

• Understanding of ABA terminology and the importance of session notes in client progress tracking.
• Experience in a compliance or quality assurance role within a healthcare setting.
• Ability to adapt communication styles to suit different personalities and situations.

If you are not contacted within 14 working days, please consider your application unsuccessful.

Job Details

• Seniority level : Entry level
• Employment type : Full-time
• Job function : Health Care Provider
• Industries : IT Services and IT Consulting

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