Healthcare Call Center Team Lead - Service Excellence

Momentum; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services provider is looking for a Call Centre Team Leader in Centurion, Gauteng. This full-time role requires candidates with leadership experience, knowledge of the healthcare industry, and expertise in client service. Responsibilities include managing team performance, resolving issues promptly, and implementing performance improvement plans. Ideal for passionate candidates seeking to excel in team management and client service.

Qualifications

• Experience in managing team performance in a call center.
• Proven track record of achieving service standards.
• Ability to implement performance improvement plans.

Responsibilities

• Manage individual and team performance in a busy Call Centre environment.
• Ensure timely issue resolution for clients.
• Implement performance improvement plans.

Skills

Leadership experience

Knowledge of the healthcare industry

Client service expertise

Job description

A leading financial services provider is looking for a Call Centre Team Leader in Centurion, Gauteng. This full-time role requires candidates with leadership experience, knowledge of the healthcare industry, and expertise in client service. Responsibilities include managing team performance, resolving issues promptly, and implementing performance improvement plans. Ideal for passionate candidates seeking to excel in team management and client service.