Health Insurance Inbound Support Advocate

abc; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading healthcare firm in Cape Town is seeking an Inbound Contacts Representative 1 to provide customer support and perform administrative tasks. The role involves addressing customer inquiries, resolving issues, and documenting interactions. Candidates should possess strong customer service and empathy skills, along with a high school diploma. Experience in the healthcare sector is preferred, and proficiency in verbal and written communication is essential.

Qualifications

• Strong customer service skills to coordinate service delivery.
• Strong empathy skills to build rapport with customers.
• Computer literacy to navigate through multiple systems.
• Ability to effectively participate in a multi-disciplinary team.
• Effective communication and organizational skills.
• Attention to detail and complex problem-solving skills.

Responsibilities

• Perform basic administrative and customer support tasks.
• Understand and address customer needs and complex benefit questions.
• Record details of inquiries and escalate unresolved issues.

Skills

Customer service skills

Empathy skills

Computer literacy

Effective communication

Attention to detail

Typing speed (25 wpm, 90% accuracy)

Problem-solving skills

Interpersonal skills

Education

High school diploma or equivalent

Minimum Matric / Grade 12

Job description

A leading healthcare firm in Cape Town is seeking an Inbound Contacts Representative 1 to provide customer support and perform administrative tasks. The role involves addressing customer inquiries, resolving issues, and documenting interactions. Candidates should possess strong customer service and empathy skills, along with a high school diploma. Experience in the healthcare sector is preferred, and proficiency in verbal and written communication is essential.