Health Coach - Talent Pool

Discovery; Gauteng; On-site; ZAR 200 000 - 300 000; Part time

Job summary

A prominent health organization is seeking an Independent Contractor as a Health Coach in Gauteng. The role focuses on coaching eligible members to achieve sustainable health improvements through personalized programs. Ideal candidates possess clinical qualifications and strong communication skills to support members in their lifestyle changes. This position offers a chance to impact lives positively within a fast-paced and dynamic environment.

Qualifications

• Clinical qualification accredited with a health professions body.
• Knowledge of DH and Vitality products, benefits, funding, and policy rules.
• Coaching experience advantageous.
• Excellent communication skills, written and verbal.

Responsibilities

• Applying various coaching techniques to ensure goals are achieved.
• Building positive relationships to ensure successful outcomes.
• Assist members with benefit navigation and referrals.
• Track and monitor health and lifestyle improvements.

Skills

Communication Skills

Coaching Techniques

Time Management

Interpersonal Skills

Customer Focus

Education

Clinical qualification accredited with a health professions body

Registered Dietitian or Biokineticist

Tools

MS Excel

MS Word

MS PowerPoint

Job description

DiscoveryHealth Coach – Independent contractor

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast‑paced and dynamic environment enables smart, self‑driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Discovery Health Transformation (DHT) consists of six teams that are supported by dedicated Shared Services, Finances and DHCS Business Support teams. The teams under DHCT are: Executive Wellness, Corporate Wellness, Health Coaches, Southern Rx Pharmacy and Discovery Medical Suppliers, Home Care, Hospital @ Home. Through its teams, DHCT aims to: Provide quality care by bridging the gaps in the current market with high‑quality services; Enhance the member journey through convenience, reduced co‑payments and lessening the administrative burden; Realise scheme savings by identifying opportunities to expand through supply chain and capture value through better procurement and eliminating waste; Brand differentiation by providing members with innovative services that leverage the latest health technology.

Health Coaches offers a service to promote sustained lifestyle change and support through behavioural change, emotional support, benefit navigation, goal setting and tracking in order to decrease the cost of health care and improve a member's quality of life.

Key Purpose

To effectively coach eligible members in various programs ensuring that: the coaching program outcomes and objectives are achieved; members achieve sustainable health and lifestyle improvements in addition to their personal key objectives.

Key Outputs

• Applying various coaching techniques to allocated members to ensure program and personal goals are achieved.
• Building positive relationships to ensure successful outcomes.
• Effective planning and organising of schedules and sessions to optimise program adherence and completion rates.
• Assist members with benefit navigation, referrals and activations to optimise benefits available to them under their scheme and non‑scheme products.
• Health and lifestyle education, tracking and monitoring to achieve sustainable improvements.
• Educate members on how to manage certain chronic diseases to avoid relapses, hospital admissions and disease progression with necessary referral to the relevant health care professional and/or other therapeutic interventions.
• Accurate tracking, reporting and capturing of coaching sessions.
• Meeting set targets: productivity, quality, customer satisfaction scores.
• Calling eligible members to enroll into the various coaching programmes.
• Keeping up to date with industry updates and developments.
• Applying professional verbal and written communication skills required through all coaching interactions with members.

Competencies

Written Communications: Is able to write clearly and succinctly in a variety of communications settings and styles; can get messages across that have the desired effect.

Self‑Development: Is personally committed to and actively works on continuously improving himself/herself; understands different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.

Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Interpersonal Savvy: Relates well to all kinds of people—up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high‑tension situations comfortably.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyses both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Qualifications and Experience

• Clinical qualification accredited with a health professions body.
• Knowledge of DH and Vitality products, benefits, funding, and policy rules.
• Coaching experience advantageous.
• Excellent communication skills, written and verbal.
• Proficient in MS Excel, Word, PowerPoint.
• Registered Dietitian or Biokineticist.

EMPLOYMENT EQUITY: The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process.

As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.