Head Waiter

Crew Life at Sea; Sandton; Hybrid; ZAR 50,000 - 200,000; Full time

Job summary

A premium cruise liner is seeking a Head Waiter to supervise and train a team of waiters and waitresses. The ideal candidate will have experience in a high-end setting, strong leadership abilities, and excellent customer service skills. Responsibilities include monitoring dining operations, resolving guest complaints, and ensuring compliance with health regulations. Flexibility to work evenings and weekends is required. This role offers the opportunity to enhance the guest dining experience on board.

Qualifications

• Previous experience as a Head Waiter or similar supervisory role in a high-end restaurant or cruise ship.
• Excellent communication and customer service skills.
• Strong leadership and team management abilities.

Responsibilities

• Supervise and train a team to provide exceptional service.
• Monitor dining operations to ensure timely service.
• Handle guest complaints and resolve issues.

Skills

Leadership

Communication

Customer Service

Team Management

Attention to Detail

Job description

Responsibilities

• Supervise and train a team of waiters and waitresses to provide exceptional service to our guests On Board Cruise Ship


• Monitor dining room operations and ensure that all guests are receiving timely and efficient service


• Maintain a high level of cleanliness and organization in the dining room and other food service areas


• Handle guest complaints and resolve any issues in a professional and timely manner


• Collaborate with the kitchen staff to ensure that food is prepared and served according to guest preferences and dietary restrictions


• Create and maintain a positive and welcoming atmosphere for guests


• Assist with inventory management and ordering supplies as needed


• Conduct performance evaluations and provide feedback to staff


• Ensure compliance with all health and safety regulations


• Continuously strive to improve and enhance the dining experience for our guests.

Qualifications

• Previous experience as a Head Waiter or a similar supervisory role in a high-end restaurant or cruise ship


• Excellent communication and customer service skills


• Strong leadership and team management abilities


• Ability to work in a fast-paced and dynamic environment


• Knowledge of food and beverage operations and service standards


• Attention to detail and ability to maintain high standards of cleanliness and organization


• Flexibility to work evenings, weekends, and holidays as needed.