Head On-Site Services & Technical Marketing South Africa

RHI Magnesita; Emfuleni Local Municipality; Hybrid; ZAR 80 000 - 110 000; Full time

Job summary

A global leader in refractory products in South Africa is seeking a Technical Expert to drive technical marketing and enhance customer satisfaction. The ideal candidate has over 10 years of experience in the steel industry, proficiency in English, and excellent communication skills. This role involves significant customer interaction and travel, highlighting a collaborative working environment with competitive compensation.

Benefits

Health Insurance

Attractive annual salary

Collaborative and multicultural work environment

Qualifications

• At least 10 years of experience in technical marketing or application of refractories.
• Experience in quality management systems would be a plus.
• Willingness to travel extensively.

Responsibilities

• Spearhead technical marketing of products in the region.
• Resolve customer complaints and coordinate product failure analysis.
• Present products and create technical offers.

Skills

Technical marketing experience

Team management

Problem-solving competence

Proficiency in English

MS Office skills

Customer orientation

Education

Bachelor's or Master's degree in relevant engineering

Job description

Hybrid

About You

You are a technical specialist with experience in the industry and have a sound and broad expertise in the application of refractory products, preferably in the steel industry and you have the experience and ability to manage a team involved in the application of refractory products at our customer sites. Your excellent cooperation and communication skills make it easy to act as an interface between RHI Magnesita and its customers. As a Technical Expert at RHI Magnesita you will work hand in hand with the departments Sales, Engineering and R&D as well as our production plants and pursue the common goal of ensuring customer satisfaction and long-term customer loyalty.

In Addition, You Have

• At least 10 years of professional experience in technical Marketing of refractories and/ or in the application of refractories in the steel production environment.
• Experience in quality management systems would be a plus.
• Bachelor’s or Master’s degree (e.g., mechanical engineering, ceramic engineering, materials engineering or metallurgical engineering).
• Good MS office skills.
• Proficient in English.
• Distinctive problem-solving competence, strong customer orientation.
• Willingness to travel extensively, 40% of worktime would be used for visiting customers.

About The Job

The main purpose of this job is to spearhead technical marketing of RHI Magnesita products in the respective region by defining aggregate wise product strategies and implement target actions within agreed time frame to improve product performance and maximize profitability.

Your Tasks Will Include

• Resolve customer complaints and coordinate product failure analysis, trouble shooting and implementing solutions within target time frame to achieve customer satisfaction.
• Verify the effectiveness of the corrective and/or preventive actions implemented for their effectiveness
• Present & Review Products, Services, Solutions (value creation projects) at Key customers to gain edge over competition
• Create technical offers & proposals
• Provide technical expertise and detailed application knowledge of customer processes and refractory products to support the sales activities.

What We Bring To The Table

We are the acknowledged industry leader in innovative technology. Our company is defined by people. That’s why we attach so much importance to our employees. We have a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages openness, fresh thinking and initiative. We are pragmatic, positive and optimistic.

• Challenging and diverse tasks within a multicultural and passionate working environment
• A responsible position within the Marketing & Technology Solutions team
• You can expect an attractive annual salary
• Health Insurance
• A pleasant working atmosphere and a dynamic, motivated and competent team
• We value a respectful and appreciative environment and cooperation with open decision‑making processes

Do you recognize yourself in this role?

We are looking forward to your online application! Please upload your resume and cover letter via our career page. Applications via e‑mail will not be taken into consideration.

About RHI Magnesita

RHI Magnesita is the result of the combination of RHI and Magnesita to form the global leading supplier of high‑grade refractory products, systems and services. With more than 14,000 employees across more than 40 countries and € 3.1 billion in revenues we are the driving force of the refractory industry. But to deliver results for customers, that technology has to be put to work effectively. By people. That’s why we attach so much importance to our employees. Do you want to know more? Check out www.rhimagnesita.com.