Head Of Training Implementation And Support

Hr-Bee Solutions Pty Ltd; Pretoria; On-site; ZAR 900 000 - 1 200 000; Full time

Job summary

A consulting company is seeking a Head of Training, Support and Implementation in Gauteng. This senior leadership role involves overseeing software training, implementation, and support services. With a focus on developing a high-performing team and ensuring client satisfaction, candidates should have 7-10 years of experience, including at least 3 years in a leadership position. Strong communication and project management skills are essential.

Qualifications

• Minimum 7–10 years' experience in software training or client support.
• At least 3 years in a senior leadership role.
• Proven track record in managing cross-functional teams.

Responsibilities

• Lead a team of training, implementation, and support professionals.
• Oversee the implementation of software solutions for clients.
• Develop and execute a comprehensive training strategy.

Skills

Leadership and people management

Excellent communication skills

Project management

Customer orientation

Job description

Our client based in Gauteng is seeking a dynamic individual with strong leadership skills, strategic planning and a deep understanding of software training, implementation methodologies and customer excellence.

Job Overview: The Head of Training, Support and Implementation is a senior leadership role responsible for overseeing and managing client software training, implementation, and ongoing support services.

This position plays a critical part in ensuring that new and existing clients successfully adopt and maximize the value of the organisation’s software solutions.

Leadership & Management

• Lead, develop, and mentor a team of training, implementation, and support professionals.
• Establish clear goals, performance standards, and continuous improvement practices within the team.
• Foster a culture of collaboration, accountability, and customer‑centric service delivery.

System Implementation

• Oversee the end‑to‑end implementation of software solutions for new and existing clients.
• Coordinate with internal stakeholders (Sales, Product, Development, and Operations) to ensure seamless deployment and alignment with client and organisational objectives.
• Monitor project progress, manage risks, and ensure timely delivery of all implementation milestones.

Training Strategy & Delivery

• Develop and execute a comprehensive training strategy tailored to various client segments and learning needs.
• Direct the creation of high‑quality training materials, documentation, and multimedia content to support user onboarding and system adoption.
• Lead or oversee the delivery of engaging training sessions (in‑person or virtual) to client end‑users and internal teams.
• Collaborate with clients to design customised training programs based on their unique requirements.

Customer Support & Continuous Improvement

• Oversee the client support function to ensure prompt, effective resolution of user issues and queries.
• Implement mechanisms for feedback collection from clients and internal stakeholders to refine training and support approaches.
• Monitor client satisfaction levels and implement initiatives to enhance the user experience and promote system utilisation.

Cross‑Functional Collaboration

• Work closely with the Product Development Team to communicate client feedback, feature requests, and bug reports.
• Partner with Account Management and Client Success Teams to support long‑term client engagement and retention.

Project & Resource Management

• Manage project timelines, deliverables, and resource allocation for all training, support, and implementation initiatives.
• Ensure effective planning and prioritisation to meet both client and organisational objectives.

Qualifications & Experience

Minimum 7–10 years' experience in software training, implementation, or client support, with at least 3 years in a senior leadership role. Proven track record in managing cross‑functional teams. Strong understanding of SaaS platforms, change management, and adult learning methodologies. Exceptional communication, presentation, and stakeholder management skills. Demonstrated ability to manage competing priorities in a fast‑paced environment.

Key Competencies: Strategic and analytical thinking, Leadership and people management, Excellent communication and presentation skills, Project management and problem-solving ability, Customer orientation and relationship building, Adaptability and innovation.