Head of supply chain and fulfilment

Talent Shore; Remote; ZAR 500 000 - 600 000; Part time

Job summary

A growing eco-friendly startup is seeking a Head of Supply Chain & Fulfilment to take ownership of the supply chain and fulfilment functions. This role requires significant experience in managing supply chains in a scaling business. The successful candidate will lead a small team, ensuring operational performance and strong partnerships. This part-time position offers competitive pay and is fully remote, requiring candidates to be within ± 2 hours of GMT for collaboration.

Qualifications

• Significant experience in a senior supply chain or operations leadership role.
• Experience in growing or scaling business environments.
• Proven people management expertise.

Responsibilities

• Lead and own the supply chain and fulfilment function.
• Manage and develop an in-house team with clear KPIs.
• Build strong relationships with external partners.

Skills

Team development

Commercial awareness

Process design

Stock management

Effective communication

Job description

Head of Supply Chain & Fulfilment

Want to join a growing purpose‑led successful eco‑friendly startup as it disrupts an industry for the better?

Who are we?

We are a young successful British company providing the highest quality, eco‑friendly and beautifully designed promotional products to UK businesses. We are a responsible, digital‑native challenger brand, changing the world by giving businesses a better alternative to wasteful promotional spend: our retail‑quality, reusable products are built to last and delight. Our ambition is to become the world’s leading provider of high‑quality, eco‑friendly promotional items — replacing the staggering volume of low‑quality plastic giveaways produced each year. We’re building a team of world‑class, remote‑first professionals, empowered to do the best work of their careers while making a meaningful dent in global CO2 emissions.

The Position

Our flagship products are reusable water bottles and reusable coffee cups, customised for brands— with their own logos and bespoke designs. The Head of Supply Chain & Fulfilment is a senior, hands‑on leadership role at a pivotal stage of our growth. Reporting directly to the directors, you’ll take full ownership of how our supply chain and fulfilment function performs day to day — and how it scales for the future. This role is about end‑to‑end accountability: ensuring our suppliers, partners, systems, and internal team consistently deliver excellent service, strong margins, positive impact, and a delightful customer experience as the business grows. You’ll be responsible for building a resilient, efficient operation that supports ambitious growth while remaining commercially disciplined and continuously improving.

What you’ll be responsible for

• Owning and leading the supply chain and fulfilment function, ensuring consistent performance, reliability, and scalability
• Managing and developing a small in‑house team, setting clear expectations, KPIs, and a strong culture of ownership and accountability
• Building and maintaining strong, professional relationships with key external partners and suppliers
• Taking full responsibility for operational performance, stock, costs, and risk within your remit, working closely with directors on planning and decision‑making
• Ensuring issues are handled decisively and end to end, with a focus on fast resolution, learning, and long‑term improvement
• Designing and maintaining clear processes and systems that reduce complexity, minimise errors, and support growth
• Providing concise, meaningful reporting and insight to leadership, supporting better commercial and operational decisions
• Preparing the operation for future growth by improving resilience, forecasting, and capacity planning
• Contributing to broader business decisions through market awareness, operational insight, and cross‑functional collaboration

This is a role for someone who enjoys combining operational excellence, commercial thinking, people leadership, and systems improvement, with real ownership and influence over how a growing business performs.

Location / Working hours

• Part‑time role: 20–30 hours per week
• Initial 12‑month contract, with long‑term potential
• 100% remote‑first business
• Candidates should be based within ± 2 hours of GMT to support collaboration

Pay

Competitive base salary / day rate, depending on experience.

Requirements

• Significant experience in a senior supply chain, fulfilment, or operations leadership role
• Experience operating in a growing or scaling business environment
• Proven people management and team development experience
• Strong commercial awareness, with the ability to balance service, cost, and risk
• Confident managing stock, external partners and suppliers
• Systems‑minded, with a practical approach to process design and improvement
• Highly organised, reliable, and comfortable owning outcomes
• Clear and effective written communication skills
• Self‑motivated, pragmatic, and willing to be hands‑on where needed