Head Of Solutions & Services Architecture & Implementations

Be Different Sa (Pty) Ltd; Gauteng; On-site; ZAR 1 000 000 - 1 400 000; Full time

Job summary

A leading IT solutions provider in South Africa is seeking an experienced IT Solutions Architect to operationalize technology roadmaps and develop solution architectures. The candidate will manage service architecture alignment and oversee technical governance while ensuring compliance with standards like ITIL and ISO. Ideal applicants should possess substantial experience in AIOps frameworks, cloud technologies, and have relevant certifications. The role emphasizes innovation in service delivery and risk management.

Qualifications

• Proven expertise managing large-scale enterprise architecture implementations.
• Deep technical expertise in AIOps frameworks and cloud technologies.
• Demonstrated proficiency in solution design and delivery.

Responsibilities

• Operationalize strategic technology roadmaps and solution blueprints.
• Develop detailed enterprise solution architectures for cloud environments.
• Manage technology governance forums and oversee solution architecture decisions.
• Align solution implementations with IT Service Management frameworks.
• Oversee technology selection and vendor evaluations for compliance.

Skills

TOGAF 9 Certification

Solutions Development Life Cycles

Solutions Development Architecture

ITIL v4 Expert Certification

AWS / Azure Cloud Certifications

Certified Information Systems Security Professional (CISSP)

Project Management Professional (PMP) or PRINCE2

Education

10 years of experience in IT solutions architecture

Tools

ScienceLogic SL1

ServiceNow

OpenTelemetry

Terraform

Ansible

Prometheus

Job description

Qualifications

• TOGAF 9 Certification
• Solutions Development Life Cycles
• Solutions Development Architecture
• ITIL v4 Expert Certification
• AWS / Azure Cloud Certifications
• Certified Information Systems Security Professional (CISSP) – desirable
• Project Management Professional (PMP) or PRINCE2 – desirable
• Minimum of 10 years' experience in IT solutions architecture, service implementation and operational delivery
• Proven expertise managing large-scale enterprise architecture implementations and multi-vendor integrations
• Deep technical expertise in AIOps frameworks, cloud technologies, observability platforms and IT automation
• Demonstrated proficiency in solution design and delivery leveraging platforms such as ScienceLogic SL1, ServiceNow and OpenTelemetry

Frameworks & Methodologies

Enterprise Architecture: TOGAF, Zachman

Service Management: ITIL 4, SIAM

Governance: COBIT, ISO, ISO

DevOps / CI-CD: SAFe Agile, Scrum

Automation: Infrastructure as Code (IaC), Terraform, Ansible

AIOps & Observability: OpenTelemetry, Prometheus, ScienceLogic

Duties & Responsibilities

Solutions & Services Architecture Strategy:

Operationalize strategic technology roadmaps and solution blueprints developed by the CTO's Eco System Development team

Implement solution architecture principles and best practices ensuring operational consistency and scalability

Manage technology governance forums to oversee solution architecture decisions and ensure alignment with strategic objectives

IT and AIOps Solutions Design:

Develop detailed enterprise solution architectures for cloud, hybrid IT and on-premise environments based on CTO guidelines

Integrate and optimize technology platforms such as ScienceLogic SL1, ServiceNow, PagerDuty and similar AIOps tools

Design and implement advanced observability and monitoring frameworks leveraging OpenTelemetry, Prometheus and other AI-driven solutions

Service Architecture & Design Alignment:

Align solution implementations closely with IT Service Management (ITSM) and operational service delivery frameworks

Enforce Service Integration and Management (SIAM) standards ensuring multi-vendor service architectures are cohesive and operationally efficient

Develop detailed service blueprints guiding standardized implementation practices across all service projects

Technology Implementation Governance:

Oversee technology selection and vendor evaluations consistent with strategic architecture frameworks set by the CTO

Ensure solution implementations strictly comply with ITIL, ISO, ISO and other relevant standards

Guide and manage transition processes to integrate new solutions seamlessly into operational support frameworks

Solutions Implementation & Delivery Oversight:

Ensure timely, within‑budget delivery of customer‑specific IT and AIOps solutions aligned with architectural standards

Establish and enforce robust DevOps, Continuous Integration and Continuous Deployment (CI / CD) and automation practices

Manage complex multi‑cloud deployments ensuring high availability, fault tolerance, and robust disaster recovery strategies

Innovation & Continuous Improvement:

Drive the adoption of AI‑driven automation, advanced analytics and next‑generation observability within operational services

Evaluate emerging technologies for practical application in service implementations, ensuring agility and resilience

Facilitate AIOps maturity advancement through structured adoption phases (Discover, Integrate, Optimize, Align, Innovate and Future Proof)

Risk & Compliance Management:

Ensure implemented solutions adhere to compliance standards including ISO, NIST, GDPR, POPIA and data sovereignty requirements

Implement comprehensive security measures based on Zero Trust models and disaster recovery best practices

Proactively identify and manage risks associated with solution architectures, infrastructure, cloud deployments and vendor dependencies

Vendor and Partner Management:

Manage operational relationships with OEM and technology partners, ensuring solutions align with contractual commitments and SLAs

Enforce strict architecture integration requirements and performance standards across all vendor‑provided solutions

Negotiate and manage vendor agreements in alignment with defined solution architectures and operational deliverables

Performance Measurement & Reporting:

Develop and track Key Performance Indicators (KPIs) specific to solution performance, delivery quality and operational adoption

Regularly provide comprehensive performance reports and architecture health dashboards to senior leadership and governance forums

Utilize operational analytics to continuously enhance solution performance, optimize costs and elevate service quality

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