Head Of Service (M / F / D) – Africa

Dhybrid Power Systems Gmbh; Gauteng; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A renewable energy solutions provider is seeking a Head of Service – Africa based in Johannesburg. You will lead the regional service organization ensuring the operation of hybrid renewable and battery storage systems. Responsibilities include managing maintenance, building the service department, and overseeing customer relationships. Candidates should have a degree in Electrical Engineering and over 5 years of relevant experience. The position offers a competitive compensation package, autonomy, and a clear path to regional leadership.

Benefits

Competitive compensation package

Company laptop and smartphone

Hybrid work model

Qualifications

• 5+ years of experience in service, commissioning, or O&M of PV or energy storage systems.
• Experience leading field teams and coordinating multi-site service activities.
• Excellent English communication (written and spoken).

Responsibilities

• Establish and lead the regional service organization.
• Manage on-site interventions and preventive maintenance.
• Build and lead DHYBRID's regional Service Department.

Skills

Electrical Engineering

Troubleshooting

Power Electronics

SCADA / EMS systems

Leadership

Communication

Education

Degree in Electrical Engineering, Automation or Renewable Energy

Tools

SCADA systems

Power Control Systems

PLC components

Job description

As Head of Service – Africa at DHYBRID, you will establish and lead our regional service organisation, ensuring the reliable operation of hybrid renewable and battery storage systems across the continent.

You will manage on-site interventions, preventive maintenance, spare parts logistics, and customer relationships – setting the foundation for long-term system performance and client satisfaction.

We're looking for a technically strong and hands‑on leader who combines deep electrical or control‑system expertise with organisational and commercial awareness.

Your Responsibilities

• Build and lead DHYBRID's regional Service Department in Johannesburg.
• Plan and coordinate on-site interventions across Sub-Saharan Africa.
• Ensure preventive and corrective maintenance of PV-BESS hybrid systems, including the EMS according to DHYBRID's service standards.
• Supervise commissioning assistance, troubleshooting, and warranty interventions in close coordination with the global engineering and project teams.
• Manage and develop a local network of qualified service partners and technicians.
• Act as the primary technical contact for existing customers in the region (Customer Support & Relationship Management).
• Oversee service-level agreements (SLA) and ensure contractual KPIs are met.
• Support spare parts supply, cost approvals, and quotation handling.
• Coordinate remote support and escalates critical issues to central support teams in Germany.
• Implement DHYBRID's global service workflows, documentation, and ticketing systems (Process & Quality).
• Track service metrics, incident reports, and response times; propose process improvements.
• Conduct site audits and provide training to customer O&M teams.
• Ensure all works comply with HSE standards and local regulations.
• Build a small but highly capable local team of service engineers and field technicians (Team & Growth).
• Coach and train team members, ensuring strong technical and safety competence.
• Collaborate closely with DHYBRID's global Service and Engineering divisions to continuously improve after‑sales support and customer satisfaction.

Required Skills & Experience

• Degree or diploma in Electrical Engineering, Automation, or Renewable Energy Systems, or equivalent experience.
• 5+ years of experience in service, commissioning, or O&M of PV, hybrid, or energy storage systems.
• Proven experience leading field teams and coordinating multi‑site service activities.
• Solid understanding of power electronics (PCS, inverters, transformers), SCADA / EMS systems, and industrial control hardware (PLC, network components).
• Strong troubleshooting, root‑cause analysis, and documentation skills.
• Excellent English communication (written and spoken); German or French is an advantage.
• Based in Johannesburg, with willingness to travel across Africa (up to 40%).
• Valid driver's licence and right to work in South Africa.

Nice-to-Haves

• Experience in hybrid power for mining, island grids, or industrial C&I sites.
• Familiarity with DHYBRID Universal Power Platform (UPP) or comparable EMS / SCADA solutions.
• Basic commercial understanding of SLAs, warranty claims, and service cost structures.
• Background in commissioning leadership or technical service management in an international environment.

Personal Strengths

• Strong sense of ownership and reliability.
• Hands‑on problem solver with structured working style.
• Motivational team leader with a focus on safety, quality, and customer satisfaction.
• Eager to build and shape a new regional organisation.

What We Offer

Impact & Purpose

Shape the operational backbone of DHYBRID's African projects and ensure the long‑term success of our renewable energy systems.

High autonomy and responsibility from day one.

Clear path to regional leadership as the team expands.

Rewards & Flexibility

Competitive compensation package.

Company laptop, smartphone, and travel equipment.

Hybrid work model based in Johannesburg.

Ready to Build the Future of Renewable Energy Service?

If you're ready to lead, grow, and make a tangible impact on Africa's energy transition, we'd love to hear from you.

Send your application – including a short cover letter, CV, and your salary expectations – toSubject : Application – Head of Service Africa, Johannesburg.

Seniority level : Director.

Employment type : Full‑time.

Job function : Management and Manufacturing.

Industries : Utilities.

Location : Johannesburg, Gauteng, South Africa.