Head Of Sales – Contact Centre

Pollock & Associates; Johannesburg; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading call center solutions provider seeks a Head of Sales for their Johannesburg location. The successful candidate will lead and scale sales in a high-volume environment, ensuring operational excellence and exceeding KPIs. Applicants must have over 8 years of sales leadership experience in large call centers and a strong grasp of sales KPIs. This role offers a significant opportunity for impact and growth.

Qualifications

• Minimum 8 years of sales leadership in a call center with 500+ seats.
• Proven experience in building high-performance sales teams.
• Strong understanding of call center sales strategy and compliance.

Responsibilities

• Lead and scale performance across a high-volume sales environment.
• Develop and execute sales strategies and manage senior sales leadership.
• Ensure operational excellence to exceed client KPIs.

Skills

Sales leadership

Team building

Performance management

Sales KPI understanding

Excellent communication

Education

Matric

FAIS compliance

Job description

Job title: Head of Sales – Contact Centre

Job Location: Gauteng, Johannesburg

Deadline: October 29, 2025

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• A dynamic leadership opportunity exists for a seasoned Call Centre Head of Sales to lead, scale, and drive performance across a fast-paced, high-volume outbound sales environment.
• This role requires a hands-on leader who has successfully managed a sales force of at least 500 seats and understands the nuances of a rapidly growing, non-corporate call centre culture.
• The successful incumbent will develop and execute sales strategies, manage senior sales leadership, and ensure operational excellence to exceed client KPIs and deliver consistent growth.
• Applicants must be FAIS compliant and registered Key Individuals with deep operational sales management experience in high-volume outbound call centres. This is not a role for corporate consultants or theory-based leaders—only proven operational sales leaders who can engage, lead, and scale from the ground up will be considered.
• This is a senior-level, high-impact role with real opportunity to influence and grow

Key Requirements

• Matric and FAIS-compliant; Key Individual registration essential
• 8+ years in sales leadership within a large call centre (500+ seats)
• Proven track record in building and scaling high-performance sales teams
• Strong grasp of sales KPIs: RPC, BI / hr, CI / hr, Sales Ratio, Response Rates
• Deep understanding of call centre sales strategy, compliance, and scripting
• Highly effective leadership, motivational, and performance management skills
• Excellent communication, planning, and organisational abilities
• Ability to operate under pressure and deliver measurable growth
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