Head Of Sales

Bbe Recruitment; Gauteng; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading recruitment agency is seeking a Call Centre Head to join their team in Randburg. This role involves developing and managing sales strategies, ensuring compliance, and leading performance to meet client targets. The ideal candidate has proven experience in managing large sales teams and possesses strong leadership, communication, and managerial skills. Competitive package offered.

Qualifications

• FAIS compliant and a Key Individual (KI).
• Deep understanding of managing large sales teams, preferably in a call-centre environment.
• Good knowledge of call-centre processes and reporting methods.

Responsibilities

• Develop and manage the sales strategy with the Group CEO.
• Drive sales performance to exceed client targets.
• Ensure delivery of great quality sales calls.
• Identify recruitment and training needs within the call centre.

Skills

Managerial skills

Excellent communication skills

Interpersonal skills

Strong leadership ability

Time management

Ability to cope well under pressure

Education

Matric

Job description

Introduction

Location : Randburg  Job Type : Permanent  Salary : Market Related

Call Centre Head | Head of Sales

Our client is looking for a Call Centre Head | Head of sales to join their team in Randburg. The purpose of the role is to ensure the delivery of great quality sales calls while maximizing performance on all campaigns and meeting the client's objectives.

Duties & Responsibilities

• Develop and manage the sales strategy with the Group CEO to align with the business strategy.
• Implement and ensure compliance with the strategy while maximizing performance.
• Ensure delivery of great quality sales calls – drive good foundations across all calls.
• Achieve relevant KPIs such as Leads/hr, Completes/hr & Sales/hr targets for all campaigns.
• Ensure compliance in terms of sales, tone, manner, and legal requirements.
• Focus on reducing pending's to below client targets and constantly improve call quality.
• Ensure all scripting is fit for purpose and aligned to the campaign ITO benefits, presentation, closing, objection handling, and compliance.
• Drive sales performance to reach and exceed client targets; monitor daily productivity of the call centre.
• Set monthly targets for KPAs such as RPCs, Sales Ratio & Response rates, Ave premium, CI/hr and BI/hr per campaign.
• Achieve minimum total CC hours and average hours per SC; ensure consistent improvement to exceed BI targets.
• Design and implement fit for purpose incentive campaigns and programmes.
• Lead Senior Sales Leaders in allocating campaigns to sales teams.
• Assume accountability for the structure of the sales team and growth plans.
• Ensure rigorous and consistent performance management and coaching across sales teams.
• Motivate, instil and uphold the client values; maintain a pipeline of future SSLs and SLs.
• Ensure efficient operations; reduce and maintain staff turnover and absenteeism below targets.
• Maintain correct number of sales clerks and teams to meet lead volume demand.
• Identify recruitment and training needs within the call centre.
• Report back to the CEO on a regular basis on KPAs.

Qualifications

• Matric.
• Computer literate.
• FAIS compliant and a Key Individual (KI).
• Deep understanding of, and experience in, managing large sales teams, preferably in a call‑centre environment.
• Good knowledge of call‑centre processes, procedures and reporting methods.
• Understanding of all company policies and procedures.
• Good managerial skills.
• Excellent understanding of the business strategy.
• Self‑motivated.
• Ability to cope well under pressure.
• Interpersonal skills.
• Excellent communication skills, verbal and written.
• Good time management.
• Strong leadership ability.
• Able to constantly motivate the sales floor.

Package & Remuneration

Market Related