Head of Restaurant Ops - Lead Team & Guest Experience

Extraordinary Solutions; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality firm in Cape Town is seeking a Restaurant General Manager (RGM) to oversee daily operations, manage a dedicated team, and ensure high levels of customer satisfaction. The ideal candidate should have a degree in Hospitality Management and at least 5 years of restaurant management experience, exemplifying strong leadership and communication skills. This full-time role requires working in a fast-paced environment with evening and weekend availability.

Qualifications

• Proven experience in a similar role within the hospitality industry.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Ability to work well under pressure.
• Minimum of 5 years of experience in restaurant management.

Responsibilities

• Oversee daily operations of the restaurant.
• Manage and lead a team of staff members.
• Ensure high levels of customer satisfaction.
• Develop and implement operational policies and procedures.
• Monitor financial performance and make adjustments as needed.
• Maintain inventory levels and order supplies as required.
• Handle customer inquiries and resolve any issues.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Communication

Interpersonal skills

Financial management

Food and beverage operations

Education

Degree in Hospitality Management or related field

Job description

A leading hospitality firm in Cape Town is seeking a Restaurant General Manager (RGM) to oversee daily operations, manage a dedicated team, and ensure high levels of customer satisfaction. The ideal candidate should have a degree in Hospitality Management and at least 5 years of restaurant management experience, exemplifying strong leadership and communication skills. This full-time role requires working in a fast-paced environment with evening and weekend availability.