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A leading digital agency in South Africa seeks an experienced individual to manage performance and client success across accounts. The role includes leading a team of account managers, overseeing campaign strategies, providing leadership support, and maintaining high delivery standards. Candidates should have over 5 years of experience in managing paid media campaigns, strong communication skills, and the ability to turn data into actionable insights. The position offers competitive payment, remote flexibility, and opportunities for growth.
Lead performance, communication, and client success across active accounts.
Manage a team of 8 account managers, ensuring structure, clarity and high delivery standards.
Be included in all client conversational channels and email threads, providing senior leadership and support.
Attend all bi-weekly client calls alongside account managers.
Provide proactive check-ins with clients multiple times per week.
Oversee strategy, campaign direction, and creative recommendations.
Troubleshoot performance dips and create clear action plans.
Support account managers with testing, optimisation and creative ideation.
Ensure weekly reporting is on-time, narrative-driven, and valuable to clients.
Jump into ad accounts when needed (emergencies, escalations, holiday cover).
Join regular sync calls with the Founder for alignment, leadership and planning.
5+ years experience managing paid media campaigns (Meta, TikTok, Google).
Proven ability to lead teams and develop talent.
Senior-level communication skills — clear, confident and client-facing.
Strategic thinker with creative instincts and strong problem-solving ability.
Experience working in fast-paced agency environments.
Ability to turn data into insights, and insights into action.
Warmth, emotional intelligence, and a human-first approach.
Calm under pressure and proactive when things change fast.
Highly organised, structured and reliable.
Primary working hours : UK office hours (10am–6pm). Because we work with hospitality, leisure, events and global clients, occasional out-of-hours communication is expected. We don’t expect you to live in Slack 24 / 7 — only to respond professionally when it genuinely matters.
Competitive payment terms (based on experience).
Fully remote with flexible hours (must be available for required calls).
Work with some of the most exciting hospitality & leisure brands in the World.
A high-performance, supportive team that values results and innovation.
Ongoing training, growth, and the freedom to bring your ideas to life.
A role where your leadership genuinely shapes the agency.