Head of Operations Mr Price

Mr Price; Durban; On-site; ZAR 900 000 - 1 200 000; Full time

Job summary

A retail company is seeking a Senior Operations Leader to devise and oversee operational strategies that align with corporate goals to drive profitability and growth. The ideal candidate will have over 7 years of senior leadership experience in retail operations, outstanding analytical and communication skills, and a strong understanding of the retail value chain. This role includes managing resources effectively, leading store operations, and ensuring high customer service standards.

Qualifications

• 7+ years experience in a similar Retail Store Operations Senior Leadership position.
• Knowledge and understanding of Retail Value Chain, insights and trends.
• Understanding of various sales platforms & territories.

Responsibilities

• Develop and implement operational strategies aligned with company goals.
• Monitor sales & performance of key indicators.
• Lead the operations & visual team in achieving customer experience strategies.

Skills

Operational strategy formulation

Analytical skills

Communication skills

Negotiation skills

Team leadership

Education

Relevant Degree or NQF level 6 equivalent

Job description

Reporting to the Managing Director – Mr Price, this role involves developing and implementing operational strategies aligned with company goals to ensure efficient, sustainable, and profitable operations, ultimately achieving our sales, profit, and growth targets.

• Formulate, lead and measure the implementation of the Operations strategy for the business.
• Contribute to the development of the Company strategy and ensure communication & a clear understanding thereof throughout the business.
• Monitor sales & performance of key indicators on the Ops dashboard to raise any opportunities and concerns with Ops Management.
• Analyse sales & profitability reports by store, area and region to identify risk & opportunities, ensuring the Ops team can implement actions for improved performance.
• Lead the operations & visual team in achieving the customer experience strategy and imperatives, ensuring that Mr Price customer service, in-store experience & visual standards are executed.
• Investigate and identify growth opportunities within the operations environment through the execution of our new store growth strategy as well as revamps & relocations to achieve profit objectives.
• Collaborate, formulate and execute the store design, innovation and in-store experience strategy.
• Leading and inspiring the Ops management teams, across geographical areas, to deliver Dashboard KPI's & operational strategy through regular store visits, weekly conference calls, one-on-ones etc, to consistently ensuring effective communication.
• Identify and drive training needs, coaching and development with a key focus on Talent management and succession planning, including effective performance feedback to achieve high performance teams.
• Manage and maximise resources available, including expenses, to achieve return on investment.
• Manage stock losses in line with company processes to achieve Operations KPI's.
• Identify opportunities to reduce trading space or consider store closures to maximise profitability
• Identify opportunities & trends in our assortment shape, depth and location of product in stores to ensure that sales are optimised.
• Lead the seasonal space planning (GMROM & GMROI) and store sales reforecasts monthly.
• Deliver a seasonal post mortem to the business on merchandise operations performance.
• Security Risk Control of all Operations assets and the timely escalation with the relevant internal and external stakeholders regarding any matters
• Relevant Degree or NQF level 6 equivalent
• 7+ years experience in a similar Retail Store Operations Senior Leadership position
• Knowledge and understanding of Retail Value Chain, insights and trends.
• Understanding of various sales platforms & territories.
• Commercial acumen, analytical and report writing skills.
• Sound communication & negotiation skills