Head of Operations, Compliance & Team Performance

Avbob; Gauteng; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A well-established company in South Africa is seeking a results-driven Department Head to oversee operations across five essential teams, including Retention and Fraud Detection. The role emphasizes servant leadership, coaching, and managing performance while ensuring compliance with regulatory standards. The ideal candidate will enhance team engagement and accountability. A competitive compensation package is offered as well as opportunities for professional development.

Benefits

Competitive compensation package

Employee development opportunities

Qualifications

• Results driven with strong leadership skills.
• Ability to conduct performance coaching and support team engagement.
• Experience in managing operational processes and compliance.

Responsibilities

• Lead and support a team of Team Leaders across multiple units.
• Drive coaching strategies and performance discussions.
• Oversee daily workflow to ensure service levels are met.
• Address client and branch complaints not resolved at clerk level.

Job description

A well-established company in South Africa is seeking a results-driven Department Head to oversee operations across five essential teams, including Retention and Fraud Detection. The role emphasizes servant leadership, coaching, and managing performance while ensuring compliance with regulatory standards. The ideal candidate will enhance team engagement and accountability. A competitive compensation package is offered as well as opportunities for professional development.