Head Of Managed Services

Crg Technology Ltd; Cape Town; Hybrid; ZAR 600 000 - 750 000; Full time

Job summary

A technology solutions provider in Cape Town is seeking a Head of Managed Services to lead the growth of their Managed Services business. This is a unique opportunity to build the service from scratch with executive support, ensuring high service quality while managing a team. The ideal candidate will have over 7 years of leadership experience in IT operations, a strong technical background, and the ability to inspire and lead teams.

Benefits

Competitive salary

Performance bonus

Professional development budget

Hybrid working environment

Qualifications

• 7+ years experience in IT operations / managed services leadership.
• Strong technical background in Infrastructure, Networking, Security, Cloud.
• Proven experience building or scaling a Service Desk / NOC.

Responsibilities

• Define and execute the Managed Services strategy and roadmap.
• Select and implement a PSA tool with integrations.
• Lead the rollout of observability tools like LogicMonitor.

Skills

IT operations leadership

Infrastructure & Networking

Security

Cloud

Service Desk management

ITIL principles

Team leadership

Tools

PSA tools

LogicMonitor

HubSpot

ClickUp

Xero

Job description

Head of Managed Services – Cape TownLocation : Cape Town, South Africa | Type : Full-timeAt CRG Technology, we consistently deliver exceptional results by understanding our clients' business, keeping solutions simple, and bringing in top-shelf talent that accelerates implementation.We're now looking for a Head of Managed Services to lead our Managed Services business from Cape Town.

What you'll do

• Define and execute CRG's Managed Services strategy and roadmap.
• Select and implement a PSA tool, integrating it with HubSpot, ClickUp, Xero.
• Lead the rollout of LogicMonitor as the observability backbone.
• Build, hire, and manage a Cape Town-based Service Desk & Operations team.
• Establish ITIL-aligned service management practices (SLAs, processes, escalation).
• Ensure customer success and service excellence across global clients.
• Partner with leadership to evolve services spanning infrastructure, cloud, and security.

What we're looking for

• 7+ years experience in IT operations / managed services leadership.
• Strong technical background in Infrastructure & Networking, Security, Cloud.
• Proven experience building or scaling a Service Desk / NOC.
• Familiarity with ITIL, service delivery, and customer success principles.
• Strong ability to hire, inspire, and lead teams.
• Commercially minded with focus on balancing service quality and profitability.
• Based in Cape Town.

Why CRG?

• Greenfield role – build our Managed Services business from scratch with executive backing.
• Technology-led – LogicMonitor is in place; choose the PSA and shape the service stack.
• Global exposure – collaborate with clients and teams across the UK, Europe, and South Africa.
• Career-defining opportunity – own the roadmap for a business line that will become a core pillar of CRG's growth.

Package

• Competitive salary + performance bonus.
• Professional development budget.
• Hybrid working environment.