Head of IT – Cape Region

CallForce; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

A leading services provider seeks a Regional Head of IT for their Cape Town office. This role involves managing IT operations, ensuring system performance, and leading a team. Key requirements include a Bachelor's degree in IT and significant management experience in a relevant field. The ideal candidate excels in leadership and problem-solving, with strong technical acumen in telecommunication and IT systems. This position offers a full-time schedule with some after-hours support required.

Qualifications

• Minimum 5–7 years’ experience in IT, with at least 3 years in a management role.
• Experience in BPO, call centre, or telecom environments is essential.
• Strong knowledge of dialler system functionality and management.

Responsibilities

• Lead and manage all IT operations within the assigned region.
• Ensure optimal performance and uptime of systems critical to operations.
• Oversee installation, configuration, and maintenance of IT assets.
• Act as regional escalation point for high-impact incidents.
• Conduct regular IT audits and risk assessments.

Skills

Leadership

Problem-solving

Communication

Strategic thinking

Documentation skills

Education

Bachelor's Degree in Information Technology

Tools

Dialler systems

Network infrastructure

Firewalls

VPNs

Windows Servers

Job description

Department : Information Technology

Reports to : Group Financial Manager

Location : Cape town

Work Schedule : Full-time | Some after-hours support required

Job Purpose :

The Regional Head of IT for Cape Town is responsible for managing and supporting all IT operations within our Cape town offices, while supporting the broader national IT team ensuring the availability, stability, and security of systems in the Cape town operation. The role focuses on delivering effective IT support for operations, maintaining infrastructure, and ensuring compliance with company standards and regulatory requirements.

Key Responsibilities :

• Lead and manage all IT operations within the assigned region, including infrastructure, connectivity, and end-user support.
• Ensure optimal performance and uptime of systems critical to operations (e.g., diallers,).
• Oversee the installation, configuration, and maintenance of IT assets including servers, networks, telephony systems, desktops, and security tools.
• Act as the regional escalation point for high-impact incidents and ensure resolution within SLA.
• Coordinate with vendors and service providers to support regional IT needs (e.g., ISPs, telecom providers, hardware suppliers).
• Support new site setups, campaign rollouts, expansions, and relocations within the region.
• Ensure data protection, cybersecurity, and compliance with POPIA, GDPR, and internal IT governance policies.
• Conduct regular IT audits, risk assessments, and disaster recovery drills for regional sites.
• Monitor IT asset inventory and coordinate procurement, deployment, and lifecycle management of equipment in the region.
• Lead, coach, and develop the IT support team, ensuring high levels of service delivery and professionalism.

Minimum Requirements :

Bachelor’s Degree in Information Technology, Computer Science, or related field

Minimum 5–7 years’ experience in IT, with at least 3 years in a management role

Experience in BPO, call centre, or telecom environments is essential

Strong knowledge of dialler system functionality and management

Proficient in network infrastructure, firewalls, VPNs, Windows / servers

Preferred Certifications :

CompTIA Network+ / Security+

CCNA or similar networking certifications

ITIL certification

Key Competencies :

Strong leadership and team management skills

Excellent troubleshooting and problem-solving abilities

Strategic thinking with attention to detail

Good communication and stakeholder management

Ability to thrive in a fast-paced, 24 / 7 environment

Strong documentation and process development skills