Head of IT and Facilities Management

OttoBauthentic; Johannesburg; On-site; ZAR 800,000 - 1,000,000; Full time

Job summary

A leading company in South Africa is seeking an experienced IT and Facilities Manager to maintain an efficient IT environment and oversee facilities management. The role involves vendor negotiations, project planning, and managing a small team. Ideal candidates will have 12 years of IT experience, including 6 in a senior Microsoft server infrastructure role, plus relevant certifications. This position supports innovative solutions in Johannesburg.

Qualifications

• 12 years' experience in IT.
• 6 years in Microsoft server infrastructure environment in a senior role.

Responsibilities

• Maintain a stable, productive, efficient IT environment.
• Oversee routine maintenance and repairs in facilities.
• Source and manage contracts with service providers.
• Plan and supervise renovations and infrastructure upgrades.
• Responsible for managing outsourced cleaning staff.

Skills

Windows Server

Smartsheet

Azure Environment

Sweet Process

Office 365 Admin Portal

Education

Certifications such as MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM

Azure administration certification

Office 365 administration certification

Power BI foundation

Job description

Job Summary

IT : Maintain a stable, productive, and efficient IT environment. Provide comprehensive IT support to all areas of the business. Successfully lead an IT team on an operational and strategic project level.

Facilities : Ensure that all building systems, including electrical, plumbing, and HVAC, are functioning optimally. They oversee routine maintenance and address immediate repair needs to maintain a safe and efficient working environment.

Key Responsibilities

IT

• Review & provide support on tickets logged
• Monitor server performance
• Manage and maintain Azure environment
• Work with service providers on IT related projects and queries
• Interact with various IT Service Providers to completed specific required tasks
• Manage outstanding support task with IT Service Providers Make sure all Service Provider Support Tickets gets locked by the service provider for follow up and future audits
• Pastel account management and administration
• Meet on a Monthly basis with key Service Providers to discuss performance and critical issues
• Review SLA contracts with all Service Providers when required and ensure service deliveries within the agreed SLA
• Manage all business licensing agreements and renewals
• Review all Mimecast and Security reports and make recommendation regarding possible improvements
• Manage and monitoring of server performance and health checks
• All IT procurement including quotations, CAPEX request, approval and placing of orders
• Interact with various IT Service Providers to completed specific required tasks
• Maintain a stable, productive, efficient IT Environment and Team
• Establish and maintain highest security standards
• Evaluate all current infrastructure and suggest / implement improvements
• Complete and update the IT Budget as and when required
• Manage IT expenses and cost within the budget
• Review services provided by service providers to ensure its efficient, up to date and best practice
• Conduct IT induction and training on various applications
• Maintaining of registers relating to cell phones given to staff members
• Maintain of registers relating to IT related assets given to staff

Facilities : Building Maintenance

• Oversee routine maintenance, repairs, and inspections of building systems (e.g., HVAC, plumbing, electrical) to ensure functionality and safety
• Ensure compliance with health, safety, and environmental regulations

Security

• Source, negotiate, and oversee contracts with service providers for security services
• Conducting gap analysis to ensure any new risks are identified and closed

Vendor and Contract Management

• Source, negotiate, and oversee contracts with service providers for cleaning, security, and other services
• Ensure timely delivery of contracted services within agreed SLA

Project Management

• Plan and supervise renovations, refurbishments, repair work, and infrastructure upgrades

Cleaning services

• Responsible for managing outsourced cleaning staff including daily tasks
• Account management with service provider in line with SLA

Reception management

• Managing the receptionist and all relevant duties relating to reception

Generator Management

• Manage SLA with outsourced generator provider
• Scheduling quarterly inspections and major services

Coffee Machine Management and general cutlery

• Responsible for the upkeep and maintenance of all coffee machine including cleaning, repairs and services
• Responsible to ensure cutlery is checked on a regular basis and that a process is in place for replacement of broken / stolen items

HVAC System

• Manage HVAC service provider for monthly minor and major service including ad hoc repairs and maintenance

Company Vehicles

• Management of company vehicle license renewals and roadworthy
• Responsible for all vehicle repairs, services, and maintenance

Outdoor and Garden

• Upkeep and maintenance of general outside area including garden, irrigation and any building structures (painting, repairs etc.)
• Ensure that all the maintenance equipment is well maintained and kept safe

Maintenance of SOPs

• Updating of SOPs relating to all of the above to ensure high levels of service delivery and safekeeping of company assets

Required Skills and Qualifications

EDUCATION

• Certifications such as MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM will be preferred
• Azure administration related certification
• Office 365 administration certification
• Power BI foundation

EXPERIENCE

• 12 years' experience in IT
• 6 years in Microsoft server infrastructure environment in a senior role

SKILLS / PHYSICAL COMPETENCIES

• Windows Server
• Smartsheet
• Azure Environment
• Sweet Process
• Office 365 Admin Portal

BEHAVIOURAL QUALITIES

• Planning and Organising
• Time Management skills
• Assertive
• Ability to work in a team and independently
• Ability to identify and solve problems
• Ability to implement policies
• Strategic thinking
• Strong communication
• Ability to work well under pressure
• Attention to detail
• Project management skills
• A desire to keep learning
• Management and leadership skills

DESIRABLE SKILLS & EXPERIENCE :

• Experience managing employees within an IT environment
• Sound understanding of computer systems, LAN / WAN design, and project implementation
• Managing of 3rd party providers and suppliers
• Excellent organizational and leadership skills
• At least 2 years in an Azure environment
• Experience in information technology budget forecast and management