Head of IT and Facilities Management

Human Accent; Johannesburg; On-site; ZAR 800,000 - 1,000,000; Full time

Job summary

A well-established client in the pharmaceutical industry has a vacancy for the Head of IT and Facilities Management in Johannesburg. The role involves maintaining a stable IT environment and ensuring the functionality of building systems. Candidates must have extensive qualifications including certifications and significant experience in IT management. This is a senior role requiring strong leadership and organizational skills.

Qualifications

• 12 years of IT experience.
• 6 years in a Microsoft server infrastructure environment in a senior role.

Responsibilities

• Maintain a stable, productive, and efficient IT environment.
• Ensure that all building systems are functioning optimally.
• Lead an IT team on operational and strategic project level.

Skills

Windows Server

Smartsheet

Azure Environment

Sweet Process

Office 365 Admin Portal

Education

Certifications such as MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM

Azure administration certification

Office 365 administration certification

Power BI foundation

Job description

Overview

Our well-established client in the pharmaceutical industry has a vacancy for Head of IT and Facilities Management based in Parktown.

Main Purpose of Job

IT: Maintain a stable, productive, and efficient IT environment. Provide comprehensive IT support to all areas of the business. Successfully lead an IT team on an operational and strategic project level.

Facilities: Ensure that all building systems, including electrical, plumbing, and HVAC, are functioning optimally. They oversee routine maintenance and address immediate repair needs to maintain a safe and efficient working environment.

Key Performance Areas

Core, essential responsibilities – outputs of the position

IT

• Review & provide support on tickets logged
• Monitor server performance
• Manage and maintain Azure environment
• Work with service providers on IT-related projects and queries
• Interact with various IT Service Providers to complete specific required tasks
• Manage outstanding support tasks with IT Service Providers. Make sure all Service Provider Support Tickets get locked by the service provider for follow-up and future audits
• Pastel account management and administration
• Meet on a Monthly basis with key Service Providers to discuss performance and critical issues
• Review SLA contracts with all Service Providers when required and ensure service deliveries within the agreed SLA
• Manage all business licensing agreements and renewals
• Review all Mimecast and Security reports and make recommendations regarding possible improvements
• Manage and monitor server performance and health checks
• All IT procurement, including quotations, CAPEX requests, approval and placing of orders
• Interact with various IT Service Providers to complete specific required tasks
• Maintain a stable, productive, efficient IT Environment and Team
• Establish and maintain the highest security standards
• Evaluate all current infrastructure and suggest/implement improvements
• Complete and update the IT Budget as and when required
• Manage IT expenses and costs within the budget
• Review services provided by service providers to ensure they are efficient, up to date and best practice
• Conduct IT induction and training on various applications
• Maintaining registers relating to cell phones given to staff members
• Maintain registers relating to IT-related assets given to staff

Facilities

• Building Maintenance: Oversee routine maintenance, repairs, and inspections of building systems (e.g., HVAC, plumbing, electrical) to ensure functionality and safety
• Security: Source, negotiate, and oversee contracts with service providers for security services; conduct gap analysis to identify and close risks
• Vendor and Contract Management: Source, negotiate, and oversee contracts with service providers for cleaning, security, and other services; ensure timely delivery within SLA
• Project Management: Plan and supervise renovations, refurbishments, repair work, and infrastructure upgrades
• Cleaning services: Manage outsourced cleaning staff and account management with the service provider in line with SLA
• Reception management: Manage the receptionist and related duties
• Generator Management: Manage SLA with outsourced generator provider; schedule quarterly inspections and major services
• Coffee Machine Management and general cutlery: Ensure upkeep and maintenance of coffee machines and regular checks of cutlery with replacement processes
• HVAC System: Manage HVAC service provider for monthly minor and major service, including ad hoc repairs and maintenance
• Company Vehicles: Manage license renewals, roadworthiness, and all vehicle repairs and maintenance
• Outdoor and Garden: Upkeep of outdoor areas, garden, irrigation and related structures; ensure maintenance equipment is safe
• Maintenance of SOPs: Update SOPs to ensure service delivery and asset safekeeping

Minimum Requirements

Education

• Certifications such as MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM preferred
• Azure administration certification
• Office 365 administration certification
• Power BI foundation

Experience

• 12 years of IT experience
• 6 years in a Microsoft server infrastructure environment in a senior role

Skills / Physical Competencies

• Windows Server
• Smartsheet
• Azure Environment
• Sweet Process
• Office 365 Admin Portal

Desirable Skills & Experience

• Experience managing employees within an IT environment
• Understanding of computer systems, LAN/WAN design, and project implementation
• Managing 3rd party providers and suppliers
• Excellent organizational and leadership skills
• At least 2 years in an Azure environment
• Experience in IT budget forecasting and management

Please attach CV, qualifications, ID and driver’s license.