Head of Guest Experience & Strategy

Vineyard Hotel

Wes-Kaap

On-site

ZAR 600,000 - 1,000,000

Full time

9 days ago

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Job summary

Vineyard Hotel in Newlands, Cape Town, seeks a seasoned Head of Guest Experience to lead the Guest Experience, Reservations, Front Office and Night Audit functions. Reporting to the General Manager, the role combines strategic leadership with a strong focus on delivering exceptional, personalised guest journeys and commercial performance.

This senior leader will drive revenue optimisation, operational efficiency and risk management while coaching departmental managers and fostering

Qualifications

Hospitality diploma or degree required; minimum five years in senior hotel management.
Experience leading Guest Experience, Reservations, Front Office and Night Audit.
Strong commercial acumen, financial management and leadership capabilities.
Proven track record in driving service improvements and guest satisfaction.

Responsibilities

Lead and implement the hotel’s guest experience strategy across departments.
Provide strategic and operational leadership for Guest Experience, Reservations, Front Office and Night Audit.
Drive revenue optimisation, financial performance and operational efficiency.
Develop and coach departmental managers and high-performing teams.
Champion cross-department collaboration and continuous improvement in guest satisfaction.