Head of Dialler & Data Strategy

CallForce; Cape Town; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading BPO company in Cape Town seeks a Head of Dialler and Data Management to lead dialler strategy and data operations across multiple sites. The successful candidate will have at least 7 years of experience in dialler management and data operations, ensuring compliance and optimizing performance. This senior role involves collaboration with clients and tech partners, making recommendations based on data insights. Competitive salary and benefits offered.

Qualifications

• Minimum of 7 years’ experience in dialler management and data operations.
• Proven track record in managing multi-site teams and interfacing with clients.
• Deep understanding of dialler platforms and reporting tools.

Responsibilities

• Lead dialler strategy and operations across national BPO sites.
• Manage the full lifecycle of dialler campaigns.
• Ensure compliance with regulatory standards for lead data.
• Deliver high-impact dialler performance reports to senior leadership.

Skills

Strategic thinking

Analytical skills

Communication skills

Stakeholder engagement

Campaign planning

Data analysis

Dialler optimisation

Leadership capabilities

Job description

A leading BPO company in Cape Town seeks a Head of Dialler and Data Management to lead dialler strategy and data operations across multiple sites. The successful candidate will have at least 7 years of experience in dialler management and data operations, ensuring compliance and optimizing performance. This senior role involves collaboration with clients and tech partners, making recommendations based on data insights. Competitive salary and benefits offered.