Head Of Department : Business Analyst

Pps Recruitment; Gauteng; On-site; ZAR 900 000 - 1 200 000; Full time

Job summary

A leading recruitment firm in South Africa is looking for a strategic leader to drive innovation and operational excellence in medical scheme administration. The ideal candidate will have over 10 years of experience in the field, including leadership roles. Key responsibilities involve managing multidisciplinary teams, system integration, and project oversight. Join a dynamic environment that champions continuous improvement and effective communication.

Qualifications

• Minimum of 10 years' experience in Medical Scheme administration.
• At least 2 years in a management role with proven leadership.
• 5 years' experience in managing Medical Administration Projects.

Responsibilities

• Lead solution design and growth initiatives for medical schemes.
• Manage third-party platforms and vendor oversight.
• Develop and lead a high-performing Business Analyst team.

Skills

Leadership

Business Analysis

System Integration

Project Management

Client Engagement

SQL

Process Optimization

Education

Bachelor's degree in Business Analytics, Health Informatics, or Information Systems

Postgraduate qualification

Job description

Job Advert SummaryA challenging opportunity exists for a strategic and experienced leader to lead and align business analysis, system integration, and medical scheme administration by driving innovation, optimising operational systems, and translating business needs into effective, technology-driven solutions.

This role bridges strategy and execution, overseeing multidisciplinary teams and vendor relationships to deliver high-impact projects and ensure system and process excellence.This position reports directly to the Chief Information Officer.

Minimum Requirements

Education : Grade 12 (Matric)Bachelor's degree in Business Analytics, Health Informatics, Information Systems, or a related fieldPostgraduate qualification will be an advantage.

Experience : Minimum of 10 years' experience in the Medical Scheme administration environment, including hands‑on experience with one or more administration systemsAt least 2 years in a management role with proven people leadership responsibilities5 years' experience in Business Analysis and Solution Design5 years' experience in System Integration5 years' experience in managing Medical Administration ProjectsDemonstrated ability to lead multidisciplinary teams and external vendors over a minimum of 5 years.

Duties and Responsibilities

Strategic Leadership & Client EngagementLead solution design, growth initiatives, and onboarding for various medical schemes.Collaborate with executives to identify opportunities and drive feasibility studies and benefit enhancements.

Systems Integration & Vendor OversightManage third‑party platforms, switching houses, and provider networks.Ensure business rules and benefit updates are implemented and maintained.

Lead vendor performance and incident escalation.

Team Leadership & Operational ExcellenceDevelop and lead a high‑performing Business Analyst team.Oversee request intake, prioritisation, and release cycles.Foster a culture of accountability, growth, and collaboration.

Project & Risk ManagementCo‑manage high‑impact projects, support business case development, and define service metrics and KPIs.

Business Analysis & Process OptimisationTranslate business needs into technical solutions.Drive automation, efficiency, and data‑driven decision‑making through SQL and process analysis.

Innovation & Market AwarenessChampion digitisation, AI integration, and continuous improvement.Stay ahead of industry trends and lead specialised initiatives.

Governance & ComplianceEnsure adherence to policies, standards, and continuity practices.Embed incident learnings into sustainable solutions.

Communication & CollaborationAct as the bridge between business and development teams.Promote cross‑functional teamwork and effective communication.