Head Of Content

Luno; Cape Town; Hybrid; ZAR 720 000 - 960 000; Full time

Job summary

A crypto investment platform is seeking a Head of Content & Copy in Cape Town. This hybrid role combines hands-on writing with strategic oversight of editorial vision, while managing a small team of writers. Responsibilities include defining brand voice, producing high-quality copy, and ensuring compliance with regulatory standards. Ideal candidates will have extensive experience in copywriting and knowledge of the financial sector.

Benefits

Remote but reachable work policy

Option to buy and sell up to 5 days leave

Excellent private medical insurance

Access to learning platforms

6 months primary caregiver leave

Paw-ternity leave

Annual Inspiration Day

Collaborative work community

Free lunch and snacks

Qualifications

• Extensive experience in content, copywriting, or editorial.
• Strong track record writing across various formats.
• Experience in financial services, fintech, or crypto.
• Ability to translate complex concepts into clear language.

Responsibilities

• Define and protect Luno's tone of voice.
• Write and edit copy for initiatives including CRM and PR.
• Provide editorial oversight of all copy outputs.
• Manage and mentor a team of two copywriters.

Skills

Content and copywriting experience

Editing skills

Knowledge of consumer behaviour

Collaboration across teams

Job description

About us

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely.

We're committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since

We've helped millions of people around the world invest safely in crypto.

We do this by cutting through the hype and supporting customers at every step of the way.

All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. Transparency is key for us.

Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure.

We're available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell

We're looking for a Head of Content & Copy to take ownership of all written communication at Luno.

This is a hybrid role that combines hands‑on writing with strategic oversight: you'll be shaping our editorial vision and brand voice, while also producing high‑quality copy across CRM, press releases, campaigns, and product touchpoints. You'll lead and mentor a small but mighty team of writers, ensuring consistency and creativity across everything we say, from app notifications to long‑form thought leadership.

Responsibilities

• Define, refine, and protect Luno's tone of voice across all markets and channels.
• Write and edit copy for high‑priority initiatives including CRM, PR, campaigns, website, and product marketing.
• Provide editorial oversight of all copy outputs across the marketing team.
• Partner with product, design, and marketing leads to ensure copy enhances both user experience and brand storytelling.
• Manage and mentor a team of two copywriters, setting priorities, giving feedback, and fostering growth.
• Develop and maintain content guidelines and playbooks to scale consistency across global markets.
• Stay on top of industry trends, crypto adoption narratives, and customer behaviour to inform our content strategy.
• Ensure compliance with regulatory and legal standards in all markets.

Qualifications

• Extensive experience in content, copywriting, or editorial, ideally with a blend of agency and in‑house brand work.
• Strong track record writing across a range of formats, from social media posts to long‑form articles and press releases.
• Experience in financial services, fintech, or crypto with an understanding of consumer behaviour in investment products.
• Excellent editing skills and an eye for detail; you can spot inconsistencies a mile away.
• Balancing hands‑on writing with people management and strategy.
• Ability to translate complex financial and technical concepts into clear, engaging language.
• Collaborative mindset with the ability to work across creative, marketing, and product teams.
• Don't be put off if you don't tick all of the boxes – they're a guide based on what we'd love to see.

Life at Luno

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave.
• Improve body and mind, with excellent private medical insurance.
• Access to Learnably and our additional learning platforms for your personal and professional development.
• 6 months primary care‑giver leave.
• Paw‑ternity leave for your furry friend.
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service.
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing, and house planting classes hosted by our Lunauts.
• Free lunch and snacks.
• 0 fees up to a certain amount with Luno from the day you start.
• Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.