Head of Commercial and Growth (Retail)

Yoyo Group; Cape Town; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A leading fintech company in Cape Town is seeking a dynamic Head of Commercial & Growth. You will own the retail sales strategy, lead a high-performing sales team, and develop effective partnerships. The ideal candidate has 8-12 years of experience in retail payments or SaaS sales, with a proven track record in enterprise solutions. Join us to reshape how retailers engage customers and drive growth through innovative rewards and loyalty platforms.

Qualifications

• 8-12 years experience in retail payments, fintech, rewards or SaaS sales.
• Proven track record of selling enterprise or platform solutions.
• Exceptional communicator with executive presence.

Responsibilities

• Lead the go-to-market strategy of products across the retail sector.
• Build, coach and inspire a high-performing sales team.
• Develop proposals and pricing models balancing competitiveness.

Skills

Business Development

Sales Strategy

Account Management

Customer Services

Market Research

Job description

Were looking for a dynamic results-driven Head of Commercial & Growth Retail leader to scale adoption of our Retail Enterprise and SME Products - a powerful platform that helps retailers engage and grow customer spend in smarter ways.

What You’ll Own

You’ll own our retail sales strategy end-to-end from working with marketing on a lead Gen funnel sourcing and securing new clients setting up channel partnerships and collaborating with Account Managers to upsell and cross sell existing clients. This is a strategic high-impact role that blends commercial leadership with hands-on execution and deep partnership building.

Responsibilities

• Enterprise and SME sales strategy & execution: Lead the go-to-market strategy of all our products across the retail sector including pipeline development, lead nurturing, enterprise and SME sales to deal closure and implementation.

• Team leadership: Build, coach and inspire a high-performing sales and account management team focused on strategic selling, solution design and long-term value creation.

• Partner enablement: Work with Account Managers to drive cross-sell and upsell opportunities — expanding use of all our products (digital rewards, gifting, loyalty and rewards).

• Commercial structuring: Develop proposals and pricing models that balance competitiveness with sustainable margins and high growth.

• Market insight: Stay close to the market — tracking emerging trends, partner needs and competitor offerings to inform positioning and product direction.

• Collaboration: Partner with Marketing and Product teams to align go-to-market messaging, support co-marketing initiatives and ensure seamless implementation for new partners.

• Performance management: Own the retail acquisition funnel — measuring and improving conversion, sales cycle efficiency and partner activation.

Qualifications :

• 8-12 years experience in retail payments, fintech, rewards or SaaS sales.

• Proven track record of selling enterprise or platform solutions to retailers or large corporates. SME sales experience would be ideal.

• Deep understanding of retail commercial dynamics—from marketing and loyalty to payments and data.

• Strong deal-making ability — experienced in negotiating with senior stakeholders and structuring complex commercial agreements.

• Exceptional communicator and relationship builder with executive presence.

• Data-driven and strategic with deep understanding of sales performance metrics from pipeline and conversion rates to Payback period, ROI and CAC vs LTV ratios.

• Entrepreneurial, resourceful and motivated by building from the ground up.

• Natural leader who empowers teams and leads through energy, clarity and accountability.

Additional Information

• Why Join Us

• You’ll be part of a fintech team reshaping how retailers engage customers — enabling them to reward, retain and grow their audiences through one powerful platform.

• This is your opportunity to own the retail growth engine, lead strategic partnerships and scale a product suite that’s already transforming loyalty and rewards across South Africa.

• If you thrive on commercial ownership, high-stakes sales and making things happen fast, this is the role to make your mark.

• Our Yoyo values we are looking for a team member that will always live out and demonstrate behaviours aligned to our values:

• Be extremely customer centric: in everything we do, serve and delight our customers using data to continuously improve.

• Be a passionate team player: spiral up, be positive, bring momentum and energy to those around you, leave ego at the door and be teachable.

• Be an owner: be accountable and take responsibility. Find solutions, learn from your mistakes and own tasks to completion.

• Be world-class at speed: delivering world leading solutions that delight our clients and customers.

• Be curious and creative: constantly innovating, exploring, learning, stretching ourselves, pushing the boundaries and thinking out of the box.

Applications close on Friday 4 December.

Other details

Remote Work : No

Employment Type : Full-time

Key Skills: Business Development, Compliance, Revenue Growth, Customer Services, Account Management, Staff Meetings, Communication, CRM, Client Relationships, Market Research, Project Management, Contract Management, Business Units, daily operation, Logistics

Experience: years

Vacancy: 1