Head Of Collections (Cape Town)

Mindcor (Pty) Ltd; Cape Town; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading financial services provider in Cape Town is seeking an experienced Collections Manager to lead their collections department. This role involves overseeing debt recovery, implementing performance strategies, and engaging with customers to negotiate repayment plans. Ideal candidates will have proven experience in the micro-lending sector, strong negotiation and communication skills, and a tech-savvy mindset. Join a dynamic team to make an impact in customers' lives.

Qualifications

• Proven experience in collections management within the micro-lending industry.
• Ability to thrive in a high-volume, fast-paced environment.
• Strong communication and negotiation skills for customer interaction.
• Tech-savvy with proficiency in collections software.

Responsibilities

• Lead the collections department to recover outstanding debts.
• Implement strategies to optimize collections performance.
• Engage with customers to negotiate repayment plans.
• Monitor and analyze collection trends and metrics.

Skills

Collections management

Time management

Negotiation skills

Communication skills

Tools

Collections software

Job description

Are you a seasoned professional with a knack for collections in the micro-lending sector?

Are you ready to take the lead and drive results in a fast-paced environment?

We have an exceptional opportunity for you!

Duties & Responsibilities

Lead and oversee the collections department, ensuring timely and effective recovery of outstanding debts while maintaining positive customer relationships.

Work closely with a dedicated Credit Controller to manage the entire collections process, from early-stage delinquencies to legal proceedings if necessary.

Develop and implement strategies to optimize collections performance and reduce delinquency rates, leveraging data analytics and technology solutions.

Monitor and analyze collection trends and metrics, providing regular reports and insights to senior management.

Actively engage with customers to negotiate repayment plans and resolve disputes, demonstrating empathy and professionalism.

Stay abreast of industry regulations and best practices in collections management, ensuring compliance at all times.

Foster a culture of accountability, continuous improvement, and teamwork within the collections team.

Desired Experience & Qualification

Proven experience in collections management within the micro-lending industry, with a hands‑on approach and a track record of driving results.

Ability to thrive in a high-volume, fast-paced environment, with excellent time management and prioritization skills.

Strong communication and negotiation skills, with the ability to effectively interact with customers and stakeholders at all levels.

Tech‑savvy mindset, with proficiency in collections software and a willingness to embrace new technologies and automation tools.

Leadership qualities, including the ability to motivate and inspire a team towards achieving common goals.

Knowledge of relevant regulations and compliance requirements in the financial services industry.

Interested?

Don't miss out on this opportunity to join a dynamic team and make a difference in the lives of their customers.

Apply now and take the next step in your career journey!

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