Head of Claims, High Net Worth — Multi-Portfolio Lead

Santam; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance company in Johannesburg is seeking a manager for their Tailored Claims Solution Department. The role involves overseeing Claims Service Consultants and ensuring operational excellence in the claims process. The ideal candidate should foster a high-performance culture and serve as the liaison between the company and its intermediaries. Excellent management skills and a focus on customer experience are essential.

Responsibilities

• Lead and manage Claims Service Consultants, Claims Administration Support, and Non-Motor Fast Track Assessors.
• Ensure high-quality claims experience across Motor and Non-Motor portfolios.
• Serve as the primary liaison between Santam and intermediaries.

Job description

A leading insurance company in Johannesburg is seeking a manager for their Tailored Claims Solution Department. The role involves overseeing Claims Service Consultants and ensuring operational excellence in the claims process. The ideal candidate should foster a high-performance culture and serve as the liaison between the company and its intermediaries. Excellent management skills and a focus on customer experience are essential.