Head Of Call Centre Collections

Dj&R Consulting ( Nsse Holdings); Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading consulting firm in Gauteng is seeking an experienced individual for a role focused on managing collections and legal recoveries. The successful candidate must have strong leadership skills, a background in financial services, and a Bachelor’s Degree. Responsibilities include overseeing performance metrics and managing team leaders. This role offers competitive compensation and strategic responsibilities in a dynamic environment.

Qualifications

• Minimum 5-10 years' experience in Collections Environment or Financial Services Industry.
• At least 3-5 years in a senior management role.
• Capability to manage call center managers and team leaders.

Responsibilities

• Meet and exceed financial targets related to collections.
• Oversee daily management of the Public Sector / BRO business unit.
• Optimize Business Unit operational productivity as per performance plans.

Skills

Strong collections background

Sound knowledge in legal recoveries

Management skills

Commercial understanding

Education

Grade 12

Bachelor's Degree in Business or related field

Job description

This role we looking for a individual with strong collections back ground and sound knowledge in Legal recoveries.Have the ability to Head the department and Manage, call centre manager's and Team Leaders for both day shift and night shift operations.Required Minimum EducationGrade 12Bachelor's Degree or equivalent in Business or a related fieldProficient in Microsoft packageRequired Minimum Work ExperienceMinimum

• Years' experience in Collections Environment / Financial Services IndustryMinimum 5-10 Years' experience in a Management role3-5 Years' in a senior Manager roleGood commercial understanding / awareness of best practice unsecured collections and recoveryKey role deliverables : Meet and exceed stipulated financial targets as they pertain to mandates under jurisdictionMeet and exceed primary collection and recovery key performance metrics across a balanced scorecard encompassing people, process, financial and stakeholder metricsManagement of joint business objectives in tandem with Risk, Client Support, Principal, Information Technology and KAMS across agreed, defined service levelsManagement of business objectives with BSS / KAMS as per the MOU frameworkImplementation of key risk strategy directives to support Company strategic intentOversight and management of contracted Third Party Service ProvidersOptimize Business Unit operational productivity outputs as per agreed mandate performance remediation plans (aka Battle Plans)Meet operational expenditure thresholds in facilitating divisional strategyFacilitation and support of client engagement requirements as and when requiredChief tactical accountability for the daily management of the Public Sector / BRO business unit through the effective use of resourcesCapability to oversee and manage Public Sector / BRO business unit resource recruitment and performance managementTo ensure a quality process that obviates reputation risk to both Group and ClientsSend all Cv's to