Head Of Call Center Operations

Teletech Holdings, Inc.; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A global customer experience company in Cape Town is seeking an experienced Operations Manager to oversee operational performance and develop junior managers. The ideal candidate will have at least 4 years in call center management, focusing on customer satisfaction and performance improvement. This position offers growth opportunities and competitive salary benefits.

Qualifications

• Minimum of 4 years of experience in call center management.
• Strong ability to develop junior managers.
• Experience overseeing operational performance.

Responsibilities

• Oversee operational performance.
• Develop junior managers.
• Ensure the success of client partnerships.

Skills

Leadership skills

Management skills

Customer satisfaction focus

Job description

A global customer experience company located in Cape Town is seeking an Operations Manager.

This role requires strong leadership and management skills to oversee operational performance, develop junior managers, and ensure the success of client partnerships.

Candidates should have a minimum of 4 years of experience in call center management, with a focus on customer satisfaction and performance improvement.

The position offers growth opportunities and competitive salary benefits.

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