Head, Commercial Claims

Standard Bank; Gauteng; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A leading financial institution in South Africa is seeking a professional to provide strategic and operational direction for managing the claims value chain within the Insurance segment. The ideal candidate will have a degree in a relevant field and experience in legal and claims operations. This role involves leading multiple business areas and requires knowledge of insurance products, risk management, and customer service. Competitive benefits are offered.

Qualifications

• Experience in legal, claims operations, and risk management.
• Knowledge of insurance products and services.
• Understanding of the underwriting process and risk assessment.

Responsibilities

• Provide strategic and operational direction for claims management.
• Lead and manage multiple business areas within Claims function.
• Monitor and control risk exposure related to underwriting portfolio.

Skills

Legal knowledge

Claims operations

Risk management

Customer service management

Regulatory compliance

Education

First Degree (LLB, BCOM, Risk Management)

Post Graduate qualification

Job description

Job OverviewBusiness Segment : Insurance & Asset ManagementLocation : ZA, GP, Roodepoort, 4 Ellis StreetJob Type : Full-timeJob Ref ID : A-

• Date Posted : 9 / 24 / Job DescriptionTo provide strategic and operational direction to optimise and manage the end-to-end claims value chain within the Core Operations area.
• Develops the overall strategy for the claims management of the Insurance business.

The Incumbent would lead and manage multiple business areas within the Claims functionQualificationsType of Qualification : First DegreeA relevant bachelor's degree (LLB, BCOM, Risk Management)A Post Graduate qualification advantageousExperience RequiredExperience with exposure to Legal, claims operations, Personal and commercial Lines claimspliance and Risk Management and project experienceInsurance Products and Services : Knowledge and understanding of the range of insurance products and services available in the market and how that can be used to meet client's needs.Insurance Risk Management : Knowledge and understanding of the factors that affect the performance of an underwriting portfolio and how risk exposure can be monitored and controlled.

Understanding of the basic principles of insurance including good faith, insurable interest, indemnity, contribution, subrogation and proximate cause.Insurance operations and process : Knowledge and understanding of the process to determine risk premiums payable and Knowledge and understanding of how claims are managed.Underwriting process : Knowledge and understanding of the organisation's underwriting processes and procedures which is needed for new risks, alteration, renewals and cancellations to be processed in an accurate and timely manner.Risk perception and assessment : Knowledge and understanding of the information gathering process, the factors that affect the accepting and underwriting of risks and how these are applied on a day-to-day basis.Insurance Customer : The ability to assess if a customer qualifies to receive the services applied for, based on established parameters and criteria.Additional InformationBehavioural Competencies : Articulating InformationChallenging IdeasConvincing PeopleDeveloping ExpertiseDeveloping StrategiesEmbracing ChangeEmpowering IndividualsEstablishing RapportMaking DecisionsProviding InsightsResolving ConflictValuing IndividualsTechnical Competencies : Customer Service ManagementProcess ImprovementMarket AnalysisBudget ManagementTraining and DevelopmentProject ManagementRisk AssessmentRegulatory ComplianceData AnalysisNegotiationPresentation SkillsPlease note : All our recruitment processes comply with the applicable local laws and regulations.

We will never ask for money or any from of payment as part of our recruitment process.

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