Head: Business Relationship and Portfolio Management

Transnet Company; Pretoria; On-site; ZAR 1 200 000 - 1 800 000; Full time

Job summary

A transport sector leader is seeking a Business Relationship and Portfolio Management professional to enhance business-ICT strategy development and service management. Your role includes leading ICT processes, managing business requirements, and providing strategic insights to ensure alignment with business goals. The ideal candidate will have extensive IT management experience and a strong educational background, driving effective technology solutions that support the organization’s objectives.

Qualifications

• 10 – 12 years of experience in at least two IT disciplines.
• At least 5 years’ experience at Senior Management level.
• Requirement of trust and honesty in handling finances.

Responsibilities

• Lead and direct processes for ICT Digital Strategy development.
• Act as a trusted advisor between business and IT.
• Ensure business requirements are accurately captured and aligned.

Skills

Business Relationship Management

Project Management

Analytical Thinking

Communication

Education

Bachelor’s Degree in Information Technology

Post-Graduate Degree

Tools

ITIL

PMBok

Job description

Business Relationship and Portfolio Management

Operating Division: Transnet Rail Infrastructure Manager (TRIM)

Employee Group: Permanent

Department: SP-ICT-Digital Technology, Applicati-PKT

Location: Parktown

Reporting To: General Manager: Information Technology

Grade: C

Reference: req3709

The closing date is on . It is the responsibility of the applicant to ensure that HR has received the application before the closing date of the advertisement.

Position Purpose

To strategically interface with business for the purpose of facilitating business‑ICT Digital strategy development, solution discovery, service management, risk management, relationships and project portfolio management. Responsible for the evaluation of business requirements for ICT Digital Strategy development, IT plans in support of business partner strategy, business application integration, service activation and delivering new or modified software systems enhancements and/or integration solutions.

To foster strong business and ICT relationships and create visibility within TRIM to assist with demand and supply changes and programme/project prioritisation. Ensure business requirements are captured accurately and aligned to the ICT roadmap.

Position Outputs

• Strategy: Lead and direct processes designed to provide input for the creation and maintenance of overall ICT Digital Strategy.
• Represent IT to the business by promoting ICT’s vision, digital strategy, value, services, and capabilities.
• Business Relationship and Portfolio Services: Serve as a “trusted advisor,” and function as a strategic link or interface between business and IT.
• Lead the planning and execution of initiatives to enable the business to achieve objectives through the effective use of technology and data/information.
• Communicate decisions with business impact, portfolio, programme, project and initiative priorities and relevant ICT information to appropriate levels within business.
• Act as an advocate regarding business requirements and business results to ensure ICT programmes/projects/initiatives/changes and services meet their business priorities and needs.
• Drive processes designed to analyse technology trends to determine impact on the achievement of TRIM digital goals.
• Provide strategic consultation to business and ICT teams and may participate in quality reviews in order to ensure that IT solutions meet business requirements.
• Ensure adequacy and completeness of processes driving business requirements elicitation, capturing of accurate business demand and alignment with ICT digital transformation roadmap.
• Lead the design, establishment and operationalisation of the business case development frameworks, quality assurance, benefits realisation and execution against signed off business cases, thus ensuring realisation of value from ICT investment.
• Lead the establishment of capability, capacity and methodology required to ensure completeness and accuracy of Business Process Model (BPM), Business process ICT component mapping.
• Lead and direct processes required to manage and monitor changes to services that are made in a consistent, cost‑effective manner, through appropriate business cases.
• Demand Management: Address business demand by capturing business requirements and producing high­level technology requirements.
• Lead the design and establishment of the Demand Management capability and capacity and enabling processes designed to implement ICT demand management and control mechanisms.
• Ensure completeness and accuracy of business demand capturing and prioritisation mechanism to ensure that the IT portfolio of programmes / projects and initiatives are prioritised in line with business priorities.
• Ensure robust demand process and practices in place for TRIM to assess impacts.
• Business, Process and Big Data Science and Analytics: Lead the design and development of Business, Process and Big Data Science and Analytics Requirements Capability to ensure that all requirements elicitation processes are premised on Agile‑DevOps‑Scrum Methodology to support the design and development of Minimum Viable Products, Work Packages and Modules.
• Direct all activities related to the planning, designing, building and implementation of ICT services to meet business needs through the development of business cases, requirements elicitation and specification documentation in order to ensure that solutions developed will meet business requirements and result in ROI.
• Highlight/identify gaps in existing functionality and review requirements with stakeholders.
• Contribute to all business impact analysis reports to assist business relationship managers with appropriate information about new business requirements and alignment to prioritised IT roadmap.
• Ensure that relevant stakeholders are involved in specification of new services and/or major upgrades to existing services.
• Reporting: Report timeously and accurately on all business projects progress liaising with and aligning with TRIM stakeholders and mitigating delays and removing obstacles where possible.
• Provide formal reporting of IT performance, this may include portfolio, programme project and initiative performance.
• Programmes / Projects and Initiatives (Changes): Work closely with the IT Strategy Planning, Enterprise Architecture and Innovation & Digital Programme Manager, IT Sourcing and Programme Manager, IT Project Manager, Solution Designers and Technical Services Management to provide accurate status and cost information to business on project delivery.
• Lead the design, development and programme/projects and change methodology in line with Agile, DevOps and Scrum Principles to ensure that Minimum Viable Products, Strategic, Tactical and Operation projects are delivered in line with business cases and BRS/Functional Specifications.
• Provide Leadership and direction in the execution of Programmes/Projects/Initiatives and Change Requests in line with Agile, DevOps/ Scrum ICT project execution Methodology.
• Ensure that all Testing, Quality Assurance and User Acceptance Testing Frameworks are developed and effective in delivering results, thereby ensuring delivery of ICT solutions are relevant, usable and useful.
• People Management: Plan, organise, lead and control subordinate’s activities to ensure sub‑functional objectives are met or exceeded.
• Manage people development initiatives, succession planning and talent management to meet functional performance standards.
• Coach team and create a pro‑learning environment. Assess team development needs and close gaps.
• Create a culture of high performance, value‑for‑money, optimisation and innovation through effective team performance management.
• Stakeholder Management: Lead the design and development of Engagement Models required to manage and control all activities of business relationship management and portfolio activities to ensure provisioning of new and enhanced services to business.
• Develop and enhance relationships with key business stakeholders and actively manage expectations and monitor satisfaction levels.
• Provide technical / professional support to internal and external stakeholders to ensure achievement of functional and organisational objectives.
• Build, support and maintain healthy, diverse internal and external relationships (government, authorities and agencies) to ensure achievement of organisational goals. Implement remedial actions where required.
• Governance and Compliance: Design, develop and implement standards and governance for portfolio management including governance around the development of business cases and the supporting business requirements.
• Monitor and ensure adherence to statutory regulations, organisational standards, policies and procedures.
• Ensure adherence to set of processes to be followed to manage risk, identify non‑conformance and assure remediation and/or mitigation.
• Support updates to ICT demand policies and standards across TRIM.
• Dev‑Ops Culture: Facilitate the principle of Flow: i.e. make work visible, limit work in progress, reduce batch (deployment) sizes, reduce the number of handoffs, identify and elevate constraints, and eliminate hardships and waste in the value stream.
• Principle of Feedback: i.e. working safely within complex systems, seeing problems as they occur, swarm and resolve problems to build new knowledge, push quality closer to the source, and enable optimising for downstream work centres.
• Principle of continual learning and experimentation: i.e. enabling organisational learning and a safety culture, institutionalise the improvement of daily work, transforming local discoveries into global improvements, inject resilience patterns into daily work, and reinforce a learning culture.

Qualifications and Experience

• Bachelor’s Degree or Equivalent in Information Technology and/or Computer Science.
• Post‑Graduate Degree an added advantage.
• Certifications (advantageous if the incumbent has at least one of the following certifications):
  • CBRM or BRMBok and/or
  • Business Analyst Certification / Diploma or BABok or Equivalent and/or
  • PMBok / Prince II / any professionally recognized PM Certificate and/or
  • ITIL Foundation or ITIL Service Management.
• Experience:
  • 10 – 12 years of experience in at least two IT disciplines (such as Business relationship management/ Business and process analysis/ Application development/ Information Analysis and/or Project Management) in a heterogeneous environment with at least 5 years’ experience at Senior Management level.
  • Requirement of trust and honesty in handling finances as per the national credit act amendment 19.
  • Must undergo Lifestyle audit.

Competencies

Knowledge:

• Business Relationship Management
• Portfolio, Programme and Project Management
• Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources.
• Personnel and Human Resources – Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labour relations and negotiation, and personnel information systems.
• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Law and Government – Knowledge of laws, legal codes, and government regulations.
• Economics and Accounting – Knowledge of economic and accounting principles and practices, and the analysis of financial data.

Functional / Technical Competencies:

• Working Knowledge of the Transport industries will be added advantage.
• Understanding of Digital Technology Trends and an appreciation of the dynamics of the public sector.
• Working knowledge of general business processes, organisational performance and governance bodies.
• Ability to quickly gain comprehensive knowledge and understanding of the existing Transnet application landscape.
• Familiarity with solutions, and information management practices.
• Knowledge of and experience with management (theory and practice).
• Track record for thinking about more than technology issues, and for integrating the technical with the business and information aspects for complete solutions.
• Excellent interpersonal and communication skills.
• Solid understanding of IT concepts and terminology.

Behavioural Competencies:

• Strategy and Sustainability
• Inspirational Leadership
• Business Performance and Delivery
• Relationship Management
• Corporate Governance & Compliance
• Analytical Thinking
• Attention to Detail
• Communication
• Coping under pressure
• Decision Making
• Networking
• Problem Solving
• Relationship Building
• Results Orientation
• Risk Management
• Business Relationship and Portfolio Management Capabilities, Services and Structure

Equity Statement

Preference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating Division.