HC Operations Associate

PwC Careers Africa; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading global consulting firm is looking for an Associate to support HR operations in Johannesburg. This role involves onboarding new employees, ensuring compliance with HR policies, and assisting in recruitment processes. The ideal candidate should possess a diploma in Human Resources or Business Administration, coupled with over 3 years of experience in HR administration. Proficiency in HR tools like Workday and knowledge of compliance requirements are essential. Join a dynamic team and contribute to the employee experience!

Qualifications

• Minimum 3 years’ experience in HR administration or related roles.
• Solid knowledge of HR processes, policies, and compliance requirements.
• Experience supporting graduate recruitment operations and payroll processing is advantageous.

Responsibilities

• Coordinate new joiner onboarding process and ensure timely document return.
• Assist with HC Operations controls to ensure compliance.
• Conduct regular data clean-ups for record integrity.

Skills

HR administration

Data analysis

Communication

Attention to detail

Education

Diploma in Human Resources

Qualification in Business Administration

Tools

Workday

Service Now

Neptune

MIE systems

Job description

Overview

Management Level: Associate

Job Description & Summary: At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Key Responsibilities

• Onboarding: Coordinate new joiner onboarding process, including preparation of orientation materials, issuing new joiner documents and ensuring their timely return.
• Track onboarding attendance and prepare reports for QMSE purposes. Follow-up on non-attendance and ensure that all new joiners’ onboarding activities are completed.
• Issue provident fund forms and coordinate the timely return of completed forms.
• Complete QMSE processes regarding onboarding.
• HC Operations Controls and Payments support: Assist with and manage HC Operations controls to ensure compliance with firm policies and governance requirements.
• Process invoices received from MIE for payment and liaise with the Finance Department to ensure timely and accurate payments.
• Facilitate student vacation work payments, coordinating with Talent Acquisition team to ensure compliance and accuracy.
• HR Operations Administration: Assist in recruitment processes by arranging and coordinating candidate assessments, arranging and coordinating candidate MIE verifications, and facilitating communication with Talent Acquisition team.
• Conduct regular data clean-ups and maintain checklists for record integrity and audit purposes.
• Extract, compile, and analyse HC reports to support decision-making for HC Operations leadership.
• Graduate Recruitment Support: Assist with HC Operations Graduate recruitment tasks, including screening CA(SA) applications on Neptune.
• Request outstanding candidate documents and ensure completeness of applications.
• Send interview booking forms to candidates and ensure interview bookings are made.
• Submit requests to recruitment partners for candidate approval following receipt of positive interview feedback.
• Issue employment contracts to successful candidates and update Neptune and intake trackers accordingly.
• Support graduate intake MIE background processes to ensure smooth onboarding of new joiners.
• Draft, distribute, and manage letters of employment, promotion letters, bursary contracts, statements of work, master agreements, and other official correspondence.
• Perform telephonic confirmation of employment for internal and external requests ensuring accuracy and confidentiality.
• Support bulk projects as and when required.
• Maintain and update accurate employee records in Workday and other HC systems, ensuring compliance with data protection regulations and internal controls.
• Create requisitions and process hires in Workday.
• Action requests received via Service Now (SNOW) and liaise with stakeholders to resolve queries with professionalism and urgency.
• Ensure daily interfacing and validation of data in Workday, Neptune, and other systems supporting HC Operations.

Process Improvement & Compliance

• Identify and contribute to improvements in HC operational processes, supporting efficiency and adherence to regulations.
• Stay informed on relevant employment law changes, policy updates, and best practices in HC data management and administration.
• Ensure all activities uphold PwC’s data privacy, security policies, and the firm’s code of ethics and business conduct.

Qualifications and Experience

• Diploma or equivalent qualification in Human Resources, Business Administration, or related field.
• Minimum 3+ years’ experience in HC administration, HC operations, or related roles.
• Experience supporting graduate recruitment operations and payroll/payment processing is advantageous.
• Solid knowledge of HC processes, policies, and compliance requirements.
• Previous exposure to Workday, Service Now (SNOW), Neptune, and MIE systems strongly preferred.

PwC Professional Attributes

• Uphold professional conduct and take responsibility for your work and commitments.
• Adapt flexibly to changing team and client needs.
• Seek and act on feedback constructively and contribute openly to team collaboration.
• Communicate clearly with empathy and adapt your style to diverse audiences.
• Stay current with evolving technologies, HC trends, and business needs.
• Use critical thinking and appropriate tools to analyse data and solve problems effectively.
• Build and nurture strong networks internally and externally.
• Adhere rigidly to PwC’s code of ethics and business conduct.

Additional Information

PwC is committed to creating a supportive, inclusive environment where every team member can contribute meaningfully to the firm’s success. This role offers a dynamic opportunity to develop your HR operations skills while contributing to important business processes that impact the employee experience and overall organisational effectiveness.

Application Note

This position is managed by PwC Talent Acquisition. We respectfully request agencies to refrain from unsolicited CV submissions.

Travel Requirements Up to 20%

Available for Work Visa Sponsorship? No

Job Posting End Date