Hardware & Device Specialist

Levelup (Pty) Ltd; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A technology solutions firm is seeking a Hardware and Device Specialist in Johannesburg, focusing on communications devices like modems and routers. The ideal candidate has a Bachelor's degree and extensive knowledge in Linux and networking. Responsibilities include troubleshooting hardware issues, ensuring compatibility of new devices, and providing Tier-2 support to users. This role offers the opportunity to work on innovative technologies in a collaborative environment.

Qualifications

• In-depth understanding of network hardware devices.
• Strong troubleshooting skills for hardware and device issues.
• Deep understanding of networking concepts and configurations.

Responsibilities

• Ensure new hardware devices are compatible with existing systems.
• Provide Tier-2 support to end-users for hardware-related issues.
• Keep detailed records of hardware configurations and maintenance activities.

Skills

Linux and OpenWRT

CLI Skills

Troubleshooting

Device Selection and Configuration

Customer Service

Analytical Thinking

Education

Bachelor's Degree in a relevant field

Job description

Hardware and Device Specialist

Our client is looking for a hardware and device specialist, with a particular focus on communications devices such as modems, routers, and other networking and communications equipment.

This role focuses on our client's range of devices, which include both OpenWRT-based equipment as well as single-use Android devices.

Duties & Responsibilities

• Linux and OpenWRT: Must be comfortable with Linux, including familiarity with its architecture, commands, file system structure, and basic administration tasks.
• CLI Skills: Proficient using the CLI and able to read, understand, debug, and troubleshoot shell scripts written in BASH.
• Hardware & Connectivity Troubleshooting: Ability to troubleshoot remotely both hardware and connectivity issues.
• Device Selection and Configuration: Authority on device selection and configuration, working with the sales and solutions team to fit the correct device to customer needs.
• Maintenance and Upgrades: Identify and execute remote maintenance and upgrade campaigns.
• Troubleshooting: Identify and resolve hardware-related issues and implement networking and communications solutions.
• Compatibility Testing: Ensure new hardware devices are compatible with existing systems.
• Security Measures: Implement and maintain security measures for hardware components.
• Documentation: Keep detailed records of hardware configurations and maintenance activities.
• Vendor Relations: Work closely with hardware vendors and evaluate potential new suppliers.
• User Support: Provide Tier‑2 support to end‑users for hardware‑related issues.
• Network Integration: Collaborate with network specialists for proper integration of hardware components.
• Performance Monitoring: Monitor device performance to identify potential issues.
• Compliance: Ensure devices comply with industry regulations and standards.

Desired Experience & Qualification

• Bachelor's Degree in a relevant field such as computer science, information technology, or electronic engineering.
• Hardware Knowledge: In‑depth understanding of network hardware devices.
• Operating Systems: Proficiency in Linux and OpenWRT.
• Troubleshooting: Strong troubleshooting skills for hardware and device issues.
• Networking: Deep understanding of networking concepts and configurations.
• Customer Service: Strong interpersonal skills for interacting with end‑users.
• Documentation: Ability to document hardware configurations and solutions.
• Stay Updated: Keep informed about the latest technologies and industry best practices.
• Analytical Thinking: Ability to analyze complex hardware issues and implement solutions.
• Collaboration Skills: Work effectively within a team.