Guide / FOH Couple

Wild Dreams Hospitality; Noord-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury safari lodge in Noord-Kaap, South Africa, seeks an Assistant Manager with strong front-of-house skills and a qualified Field Guide. Candidates must have a hospitality qualification, at least five years of luxury experience, and capabilities in customer relations, food and wine service. Knowledge of safety regulations and excellent communication skills are necessary. This is a live-in position, offering a unique opportunity in a pristine wilderness setting.

Qualifications

• Minimum 3-5 years experience in a similar position in a 4/5 star lodge.
• One member of the couple should be a qualified Field Guide with full trails qualification.
• FGASA Level 2; Full Trails or close to.

Responsibilities

• Manage front-of-house operations effectively.
• Ensure excellent service standards are met.
• Guide guests through activities and safety regulations.

Skills

Food & wine knowledge

Customer relations

Computer literacy

Leadership skills

Multitasking abilities

Excellent communication

Education

Formal hospitality qualification

Tools

Microsoft Excel

Microsoft Outlook

Job description

Nestled within 20,000 hectares of pristine wilderness in the Northern Cape, this exclusive off-grid safari lodge offers an intimate and luxurious experience for up to 10 guests.

Ideal candidates will have a formal hospitality qualification and at least five years of experience in a similar role within a luxury 5-star property. One member of the couple should be a qualified Field Guide, preferably with a full trails qualification.

Assistant Manager / FOH

• Minimum 3-5 years experience in a similar position in a 4 / 5 star lodge (essential).
• Excellent food & wine knowledge with previous F&B service experience (essential).
• Excellent understanding of all functions within a lodge operation.
• Strong computer literacy.
• Excellent Customer Relations and Hosting.
• Professional and well-groomed.
• Must be of sober habits.
• A drivers license is essential.

Trails Guide

• FGASA Level 2; Full Trails or close to.
• Valid ARH & PDP and NDT.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Excel and Outlook for managing schedules and communication.
• Strong leadership and team management skills.
• Knowledge of safety regulations and procedures.
• Ability to work independently and under pressure in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Must be of sober habits.

This is a live-in position.