Guesthouse Manager

Emporium Human Capital; Polokwane; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A hospitality management company in Polokwane seeks an experienced Guesthouse Manager to oversee operations and ensure high guest satisfaction. The ideal candidate has over 5 years of experience in the hospitality industry, strong leadership skills, and a relevant degree. Live-in accommodation is provided along with flexible hours including weekends.

Benefits

Live-in accommodation

Flexible working hours

Qualifications

• Proven experience in a similar role within the hospitality industry.
• Minimum of 5 years of experience in hospitality management.
• Strong understanding of health and safety regulations.

Responsibilities

• Manage guest house operations including services and maintenance.
• Ensure high customer service standards and satisfaction.
• Oversee staff recruitment, training, and performance management.

Skills

Communication skills

Leadership

Team management

Attention to detail

Problem-solving

Multitasking

Education

Degree or diploma in Hospitality Management

Tools

Booking systems

Hotel management software

Job description

Guesthouse Manager

Job Description : Job Duties

• Managing all aspects of the guest house operations, including guest services, housekeeping, maintenance, and administration
• Ensuring high standards of customer service and satisfaction
• Overseeing staff recruitment, training, scheduling, and performance management
• Managing reservations, check-ins, and check-outs
• Handling guest inquiries, requests, and complaints in a professional and timely manner
• Maintaining inventory, ordering supplies, and managing budgets
• Ensuring compliance with health and safety regulations

Required Qualifications

• Proven experience in a similar role within the hospitality industry
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Attention to detail and problem-solving skills

Education

• Degree or diploma in Hospitality Management or related field

Experience

• Minimum of 5 years of experience in hospitality management

Knowledge and Skills

• Knowledge of booking systems and hotel management software
• Understanding of health and safety regulations
• Ability to multitask and work under pressure

Preferred Qualifications

• Previous experience in a guest house or boutique hotel setting
• Certification in food hygiene and safety

Working Conditions

• Live-in accommodation provided
• Flexible working hours, including weekends and holidays
• Fast-paced and dynamic environment