Guest Services Receptionist - Front Office (EMEA)

Hilton Worldwide, Inc.; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading global hospitality company is seeking a Receptionist in Cape Town, responsible for providing exceptional guest services from check-in to check-out, maximizing room occupancy, and ensuring compliance with hotel policies. Ideal candidates should have a completed high school certificate and prior experience in a customer-focused role. This position offers opportunities to enhance customer service skills in a dynamic environment.

Qualifications

• Previous experience in a customer-focused industry.
• Excellent grooming standards.
• Ability to work independently and as part of a team.

Responsibilities

• Provide reception services from check-in to check-out.
• Achieve positive outcomes from Guest queries in a timely manner.
• Maximize room occupancy using up-selling techniques.
• Comply with hotel security and health regulations.

Skills

Customer service focus

Positive attitude

Communication skills

IT proficiency

Education

Completed high school certificate or equivalent

Job description

A leading global hospitality company is seeking a Receptionist in Cape Town, responsible for providing exceptional guest services from check-in to check-out, maximizing room occupancy, and ensuring compliance with hotel policies. Ideal candidates should have a completed high school certificate and prior experience in a customer-focused role. This position offers opportunities to enhance customer service skills in a dynamic environment.