Guest Services Associate - Pagosa Springs Resort

Travel + Leisure Co.; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality provider is seeking a Guest Services Associate in South Africa, Gauteng. This role involves welcoming guests, managing registrations, and providing information about the resort. Candidates must have strong communication skills, problem-solving abilities, and a positive attitude. The company offers a diverse range of benefits such as health coverage, paid time off, and more.

Benefits

Medical benefits

Dental benefits

Vision benefits

Paid time off

Wellness program

Qualifications

• Professional appearance and a positive, can-do attitude.
• Ability to read, write, and understand English.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Provide warm welcomes and assist guests during registration.
• Process cash and credit card transactions accurately.
• Guide guests with information about the resort and area attractions.
• Respond promptly to guest inquiries and concerns.

Skills

Excellent communication skills

Problem-solving

Basic math skills

Multitasking

Attention to detail

Job description

Guest Services Associate - Pagosa Springs Resort

Locations: Pagosa Springs

Time Type: Full time, posted yesterday, time left to apply: End Date: December 1

How You'll Shine

• As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout.

How You'll Make an Impact

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier / money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and / or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

What You'll Bring

• Professional appearance and a positive, can‑do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
<>Employer match (subject to eligibility requirements, including tenure – speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Compensation (generally starting at $ per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.)

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected]

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