Guest Service Expert (Receptionist) Protea Hotel Fire & Ice! by Marriott, Menlyn Pretoria

Marriott Hotels Resorts; Pretoria; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A luxury hotel chain in Pretoria is seeking a professional Receptionist to provide an exceptional guest experience. The ideal candidate will have at least 2 years of experience in a luxury hospitality environment, possess strong communication skills, and have proficiency in hotel management systems. This role includes greeting guests, managing check-in and check-out efficiently, and personalizing services to exceed guest expectations.

Qualifications

• Minimum 2 years experience in a luxury hotel or high-end hospitality environment.
• Impeccable grooming and professional demeanor.
• Flexibility to work shifts, weekends and public holidays.

Responsibilities

• Greet guests with warmth and elegance upon arrival.
• Manage check-in and check-out processes efficiently.
• Anticipate guest needs and personalize service.

Skills

Strong communication skills

Multitasking ability

Proficiency in hotel management systems

Education

Matric certificate; diploma or degree in Hospitality Management

Tools

Opera

Protel

Job description

Position Summary

We are looking for a polished and professional Receptionist to be the welcoming face of our luxury hotel. The ideal candidate will deliver an exceptional guest experience from arrival to departure ensuring every interaction reflects the highest standards of hospitality and discretion.

Key Responsibilities

• Greet guests with warmth, elegance, and professionalism upon arrival.
• Manage check-in and check-out processes efficiently using advanced property management systems.
• Anticipate guest needs and personalize service to exceed expectations.
• Handle VIP arrivals and special requests with discretion and attention to detail.
• Coordinate with concierge, housekeeping and other departments to ensure seamless guest experiences.
• Maintain a pristine and inviting front desk and lobby area.
• Respond promptly to guest inquiries, complaints and feedback with poise and empathy.
• Process payments, manage billing and ensure accuracy in financial transactions.
• Uphold confidentiality and security protocols at all times.
• Promote hotel services, amenities and local luxury experiences.

Requirements

• Matric certificate; diploma or degree in Hospitality Management preferred.
• Minimum 2 years experience in a luxury hotel or high-end hospitality environment.
• Impeccable grooming and professional demeanor.
• Strong communication skills both verbal and written.
• Proficiency in hotel management systems (e.g. Opera, Protel or similar).
• Ability to multitask and remain composed under pressure.
• Flexibility to work shifts, weekends and public holidays.

Preferred Skills

• Fluency in multiple languages.
• Familiarity with luxury service standards.
• Strong emotional intelligence and cultural sensitivity.
• Experience handling VIP guests and high-profile clientele.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.