Guest Relations Officer

The Twelve Apostles Hotel And Spa; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Cape Town is seeking a Guest Relations Officer to provide exceptional personalized service. The role requires anticipating guests' needs and managing their expectations. Ideal candidates should have at least 2 years of experience in a five-star setting, excellent communication skills, and the ability to work various shifts. This full-time position is in-person on the hotel premises.

Qualifications

• Must have at least 2 years' experience in a 5-star hotel or 1 year in a Front Office environment.
• Must be highly presentable and able to work shifts including weekends and public holidays.

Responsibilities

• Enhance the guest stay by welcoming them and facilitating any special requirements.
• Manage cash accurately and ensure all administrative duties are performed timely.
• Promote hotel services as priority over external service providers.

Skills

Excellent command of the English language

Solid verbal and written communication skills

Ability to multi-task

Computer literate with Microsoft Office knowledge

Fluency in another local language

Education

Grade 12 qualification

Hospitality Diploma

Tools

Property Management System (Opera)

Job description

DescriptionThe Twelve Apostles Hotel and SpaGuest Relations OfficerJob Summary : We are recruiting for a passionate and detail orientated Guest Relations Officer to provide exceptional personalised service to our guests at all times by anticipating guests needs and exceeding expectations.Organisational Positioning :

• Department : Front Office
• Reporting to : Front Office Manager / Guest Relations Manager
• Location : The Twelve Apostles Hotel PremisesKey Performance ObjectivesEnhance the guest stay by welcoming them and facilitating any special requirementsEnsure that all guest information relating to the guest experience and their service expectation are clearly communicated to all relevant parties within the HotelEnsure that their cash is accurately managed and fully accounted for at all timesEnsure that all administrative duties related to the position are preformed accurately and in a timely mannerEnsuring that guest profiles are correctly updatedPromote the interval service providers (e.g. restaurant and spa) as a priority over external service providersEnsuring that every revenue-generating opportunity is fully exploited in a discreet manner through suggestive sellingThe ideal candidate for the Guest Relations Officer Position should : Have Grade 12 qualificationHospitality Diploma or Must have at least 2 years' experience in a 5
• Hotel or 1 years' experience in a Front Office environmentBe computer literate with working knowledge of Microsoft Office and OutlookHave knowledge of a Property Management System at Operator Level; exposure to Opera advantageousBe highly presentablePossess excellent command of the English language with solid verbal and written communication skillsBe fluency in one other local language (Advantage)Have fluency in a European language is advantageousAbility to multi-taskBe able to work shifts, week-ends and public holidaysJob Type : Full-timeWork Location : In person