Guest Relations Officer

Crew Life at Sea; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading cruise line in Cape Town is looking for a Guest Services team member to ensure guest satisfaction by greeting arrivals, handling inquiries, and resolving issues. The ideal candidate should have a high school diploma, strong problem-solving skills, and prior customer service experience. Flexibility in working hours is essential for this dynamic role.

Qualifications

• Previous customer service experience, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival and provide them with a warm welcome.
• Assist guests with any inquiries, requests, or concerns they may have during their stay.
• Plan and organize special events and activities for guests.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Education

High school diploma or equivalent

Job description

- Greet guests upon arrival and provide them with a warm welcome

- Assist guests with any inquiries, requests, or concerns they may have during their stay

- Handle guest complaints and work towards providing a satisfactory resolution

- Maintain a professional and positive attitude at all times while interacting with guests

- Coordinate with other departments to ensure that all guest needs are met

- Keep track of guest feedback and make recommendations for improvements to management

- Plan and organize special events and activities for guests

- Provide guests with information about the ship's facilities, activities, and services

- Handle guest check-in and check-out processes

- Ensure that all guest information is kept confidential and secure

- Uphold the company's standards of service and guest satisfaction

Qualifications:

- High school diploma or equivalent

- Previous customer service experience, preferably in the hospitality industry

- Excellent communication and interpersonal skills

- Ability to remain calm and professional in high-pressure situations

- Strong problem-solving and conflict resolution skills

- Knowledge of multiple languages is an asset

- Willingness to work flexible hours, including evenings, weekends, and holidays

- Must be able to pass a background check and obtain necessary certifications as required by the company