Guest Relations Host / Receptionist

Home Suite Hotels; Cape Town; On-site; ZAR 100 000 - 130 000; Full time

Job summary

A boutique hotel brand in Cape Town is looking for a Front of House Host. You'll welcome guests and ensure their stay is memorable by handling arrivals, personalizing experiences, and providing excellent service. Candidates should have a hospitality qualification and at least one year of experience in a guest-facing role.

Qualifications

• 1 year in a similar guest-facing role.
• A warm, genuine vibe and love for people.
• A flexible mindset.

Responsibilities

• Sending pre-arrival messages to guests.
• Confirming bookings with reservations team.
• Double-checking guest profiles and personalizing stays.
• Welcoming guests with warmth.
• Handling queries and problem-solving.
• Keeping rooms and keys ready.
• Updating the team and manager on guest needs.

Skills

Strong communication skills

Attention to detail

Hospitality mindset

Education

Hospitality qualification

Job description

About Home Suite Hotels

We're a boutique hotel brand with comfy king‑size beds, ocean views, rooftop pools, and the occasional wagging tail at reception.

You'll find us in prime spots across Joburg and Cape Town, offering guests that sweet spot between laid‑back comfort and top‑tier service.

It's luxe without the fuss.

The Role

As our Front of House Host, you're not just welcoming guests.

You're setting the tone for their entire stay.

From pre‑arrival planning to check‑out smiles, you'll make sure every detail hits just right.

• Sending pre‑arrival messages and confirming bookings with our offsite reservations team
• Double‑checking guest profiles and personalising stays
• Making sure payments are in and accounts are settled
• Welcoming guests with warmth and helping them feel at home every time
• Handling queries and solving problems on the fly
• Keeping rooms and keys ready at the right time
• Knowing our hotel info and local tips like the back of your hand
• Updating the team and Hotel Manager on anything that needs attention
• Living the Home Suite Hotels brand in every interaction
• Jumping in wherever needed

Team Spirit

• Following our policies and making sure the details are done right

What's Expected of You

• A warm, genuine vibe and love for people
• A great eye for detail and a can‑do attitude
• Strong communication skills
• A flexible mindset

• Hospitality qualification
• 1 year in a similar guest‑facing role

How to Apply

Please send your CV and a brief cover letter (subject line: FRONT OF HOUSE HOST) outlining your experience to: Application Deadline: 10 October