Guest House Manager

ExecutivePlacements.com - The JOB Portal; oThongathi; On-site; ZAR 250,000 - 400,000; Full time

Job summary

A leading company in the hospitality industry is seeking a reliable Guesthouse Manager for multiple upscale properties in Durban. The ideal candidate will have a strong background in hospitality management, overseeing guest experience and staff coordination. Additional perks include free on-site accommodation for convenience.

Benefits

Free accommodation available on-site

Qualifications

• Experience in a management or supervisory role in hospitality is essential.
• Fluent in English.
• Valid driver’s license and own transport.

Responsibilities

• Manage bookings and guest communication.
• Conduct regular room checks and oversee cleanliness.
• Supervise cleaning and kitchen staff.

Skills

Hospitality Management

Customer Service

Communication

Tools

NightsBridge

Job description

Recruiter:

Greys Personnel

Job Ref:

DBN003219/JR

Date posted:

Thursday, July 10, 2025

Location:

eThekwini North (Umhlanga / Tongaat), South Africa

SUMMARY:

Our client is looking for an experienced and reliable Guesthouse Manager to run multiple upmarket guesthouses in Durban. The role includes managing bookings, staff, housekeeping, and overall guest experience. It’s a hands-on position suited to someone organised, service-focused, and confident managing day-to-day operations.

POSITION INFO:

Key Responsibilities

Guest Experience & Reservations:

• Manage bookings, check-ins, and guest communication.
• Handle reservation systems, including NightsBridge (experience with NightsBridge is a strong advantage).
• Provide warm, professional hospitality with a guest-first mindset.
  
  

Operational Oversight:

• Conduct regular room checks and ensure high standards of cleanliness and presentation.
• Oversee quality control, general maintenance, and overall appearance of the properties.
• Handle procurement and shopping for guesthouse supplies as needed.
  
  

Staff Management:

• Supervise and coordinate the work of cleaning and kitchen staff.
• Ensure service delivery aligns with four-star expectations.
  
  

Availability & Responsiveness:

• Flexible and reachable after hours for occasional urgent matters, in line with the nature of the hospitality environment.
  
  

Requirements

• Experience in a management or supervisory role within the hospitality industry is essential.
• NightsBridge system experience is highly advantageous.
• Fluent in English.
• Valid driver’s license and own transport.
• Strong sense of integrity, emotional maturity, and professionalism.
• Naturally service-focused, detail-oriented, and calm under pressure.
• Able to handle guest complaints and unexpected situations with discretion and composure.
  
  

Free accommodation is available on-site (live-in or live-out position).