Guest Experience Switchboard Operator

eJobDesign; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prominent hotel in Cape Town is seeking a passionate Switchboard Operator to ensure seamless operations while providing outstanding customer service. The role includes handling incoming calls, assisting guests, and working shifts, including weekends. Candidates must possess a hospitality qualification and experience in a 4- or 5-star establishment. Proficiency in Front Office systems such as Opera and Fidelio is essential, along with excellent communication skills and strong administration capabilities.

Benefits

On-demand healthcare

Wellness activities

Growth opportunities through internal programmes

Qualifications

• Experience in a 4- or 5-star establishment and with a busy switchboard.
• Adaptable, ready to embrace change and learn.
• Self-motivated and proactive approach.

Responsibilities

• Ensure the smooth running of the shift.
• Direct all incoming calls to the correct extensions or departments.
• Assist guests with outgoing calls.

Skills

Proficiency with Front Office systems

Excellent communication skills

Strong administration and numeracy skills

Team-player

Ability to work under pressure

Education

Hospitality qualification

Tools

Opera

Fidelio

Job description

A prominent hotel in Cape Town is seeking a passionate Switchboard Operator to ensure seamless operations while providing outstanding customer service. The role includes handling incoming calls, assisting guests, and working shifts, including weekends. Candidates must possess a hospitality qualification and experience in a 4- or 5-star establishment. Proficiency in Front Office systems such as Opera and Fidelio is essential, along with excellent communication skills and strong administration capabilities.