Guest Experience Specialist — Front Desk & Reservations

Cashbuild Limited; Roodepoort; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality service provider in Roodepoort, South Africa is seeking a customer service professional. The role involves welcoming and assisting guests, managing reservations, and ensuring high-quality customer service. Candidates should have experience in managing customer relations and a strong command of English. Familiarity with Opera software is a plus. This position offers an opportunity to work within a dynamic team focused on excellent service delivery.

Qualifications

• Experience of managing customer relations face to face and via phone.

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way.
• Provide high quality customer service at all times.
• Manage telephones, emails and reservations in a prompt and professional manner.

Skills

Customer Service Skills

High level of spoken and written English

Tools

Opera software

Job description

A leading hospitality service provider in Roodepoort, South Africa is seeking a customer service professional. The role involves welcoming and assisting guests, managing reservations, and ensuring high-quality customer service. Candidates should have experience in managing customer relations and a strong command of English. Familiarity with Opera software is a plus. This position offers an opportunity to work within a dynamic team focused on excellent service delivery.