Guest Experience Operations Leader

Hilton; Gauteng; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A global hospitality leader is seeking a Guest Operations Manager in Gauteng, South Africa. The role involves leading the Guest Operations Team to ensure exceptional guest experiences and satisfaction. Responsibilities include managing the budget, training staff, and ensuring compliance with brand standards. Candidates should have supervisory experience in the hospitality sector, strong leadership skills, and a commitment to customer service. This position offers an opportunity to work with a renowned company dedicated to exceptional service.

Qualifications

• Previous supervisory experience in Front Office within the hospitality sector.
• Experience of managing people and developing staff.
• Accountable and resilient with commitment to high customer service.

Responsibilities

• Oversee the Guest Operations Team to ensure guest satisfaction.
• Manage the Guest Operations budget and labour costs effectively.
• Ensure compliance with brand standards and deliver high-quality guest service.

Skills

Supervisory experience in Front Office

High level of IT proficiency

Commercial awareness and sales capabilities

Excellent leadership skills

Strong communication skills

Ability to work under pressure

Education

Degree or diploma in Hotel Management

Tools

Property Management Systems

Job description

A global hospitality leader is seeking a Guest Operations Manager in Gauteng, South Africa. The role involves leading the Guest Operations Team to ensure exceptional guest experiences and satisfaction. Responsibilities include managing the budget, training staff, and ensuring compliance with brand standards. Candidates should have supervisory experience in the hospitality sector, strong leadership skills, and a commitment to customer service. This position offers an opportunity to work with a renowned company dedicated to exceptional service.