Guest Experience Leader, Front Office – 4–5★ Hotel

The Staff Connection; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A reputable hotel group in Johannesburg is seeking a professional Front Office Manager to lead their front office team. This role demands strong leadership, a commitment to exceptional guest service, and an understanding of front office operations. Key responsibilities include overseeing daily operations, managing check-ins and guest relations, and collaborating with other departments. Ideal candidates will have experience in a 4-5 star hotel setting and possess excellent communication skills. Competitive salary and opportunities for growth are offered.

Benefits

Competitive salary package

Professional, supportive working environment

Opportunity to grow within a reputable hotel group

Exposure to a high-standard corporate hospitality environment

Qualifications

• Proven experience as a Front Office Manager in a 4–5 star hotel environment.
• Strong leadership and communication skills essential.
• Solid understanding of hotel systems (PMS, reservations, reporting tools).

Responsibilities

• Oversee daily front office operations to ensure a seamless guest experience.
• Lead, mentor, and motivate the front office team.
• Handle guest feedback, complaints, and VIP requirements with professionalism.

Skills

Leadership ability

Exceptional guest service

Problem-solving skills

Communication skills

Education

Diploma in Hospitality

Tools

PMS (Property Management System)

Reservation systems

Reporting tools

Job description

A reputable hotel group in Johannesburg is seeking a professional Front Office Manager to lead their front office team. This role demands strong leadership, a commitment to exceptional guest service, and an understanding of front office operations. Key responsibilities include overseeing daily operations, managing check-ins and guest relations, and collaborating with other departments. Ideal candidates will have experience in a 4-5 star hotel setting and possess excellent communication skills. Competitive salary and opportunities for growth are offered.