Guest Experience Lead — Front Office & F&B Ops

Hilton Worldwide, Inc.; Johannesburg; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading global hospitality company is seeking a Guest Operations Manager in Johannesburg. This role includes overseeing the Guest Operations Team and ensuring exceptional guest experiences. The ideal candidate should have supervisory experience in the hospitality sector, strong leadership skills, and the ability to manage a department effectively. Competitive benefits and career growth opportunities are available.

Benefits

Competitive salary

Career growth opportunities

Qualifications

• Previous supervisory experience in Front Office within the hospitality sector.
• High level of IT proficiency.
• Excellent leadership, interpersonal and communication skills.

Responsibilities

• Oversee the Guest Operations Team to manage guest satisfaction.
• Manage guest operations budget and expenses.
• Ensure compliance with brand standards in guest operations.

Skills

Previous supervisory experience in Front Office

High level of IT proficiency

High level of commercial awareness

Experience of managing people

Excellent leadership skills

Education

Degree or diploma in Hotel Management

Tools

Property Management Systems

Job description

A leading global hospitality company is seeking a Guest Operations Manager in Johannesburg. This role includes overseeing the Guest Operations Team and ensuring exceptional guest experiences. The ideal candidate should have supervisory experience in the hospitality sector, strong leadership skills, and the ability to manage a department effectively. Competitive benefits and career growth opportunities are available.